:( And yes, to whomever you canreport it! You participate in a qualifying federal assistance program. Youre automatically eligible. (and then some!!) Click on the Apply Now box below. If I get rejected a 3rd time, I will have no choice but to drive 35 miles to try to get the issue resolved. That's a whole new animal for Comcast evidently. I have same message and have called and chatted with Comcast. Please wait until you received a response of "QUALIFIED" before starting the claim process below. Yet most of us know this is not true because we have already been accepted into the program. I was never able to speak with anyone no matter what menu option I pressed. For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. UserElite, thank you so much for leaving your comment here about the EBB program. The funds are going to be gone before Comcast gets their mess straightened out! Service providers should only use mock data in the National Verifier staging environment. Called them and they said everything is good on their end and fully approved. When you apply to get government aid services, the national verifier checks your information whether you qualify or not. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity. As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the, "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. The Verifier is intended to be a one-stop shop to verify consumer eligibility for the EBB based on their participation in a different federal program. I was able to speak to someone but it was in the wrong department. NLAD Accounts:Service provider representatives can sign in to the National Verifier using their NLAD credentials. 116-260, div. Click here to complete your application with the National Verifier. The program extends and modifies the more temporary Emergency Broadband Benefit. I even got a person on the phone who asked for my appl# and promised to "create a ticket". Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. But just the same denial email over and over again. However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. At least one person in the household is in the free and reduced-price lunch program or the school breakfast program (including the Community Eligibility Provision). Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. After speaking to someone thru the chat feature on comcast's support page they said I could reapply on the 24th. So it is trustworthy to receive the benefits through the National verifier process. Pay, $60/mo unlimited + 15 GB Mobile Hotspot + 150 GB Cloud Storage rate plan, $55/mo unlimited high-speed data rate plan, $60/mo unlimited + 15 GB Mobile Hotspot + 150GB Cloud Storage rate plan, Affordable Connectivity Program (ACP) FAQs, Cricket Wireless Terms & Conditions of Service, Do Not Sell or Share My Personal Information, Limit the Use of My Sensitive Personal Information, Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps. Then you must submit your documents to the national verifier to check your eligibility. They need to prove their identity. After the consumer receives a notice that they qualified for Lifeline through the mailed application, they need to contact a service provider to enroll in the program. Yes, I got the same email in the post above. Seems like you should be able to just delete my applications and let me apply for the benefit under his name! You can learn about the EBB program, including eligibility requirements, by visiting the FCC website. Under the EBB program, qualifying customers can temporarily receive a benefit of up to $50 per month. You participate in a qualifying federal assistance program. Suggested I call the national verifier. Send the copy along with the necessary documents to Emergency Broadband Support Center. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. I entered my middle name, which wasn't done in all caps to match first and last. First, youll need to apply for the federal government program at. They'll be able to help further review the application with you and figure out what may be causing the email to generate. Terms, conditions & restrictions apply. The National Verifier will return an eligibility decision by mail or email, if provided, within 7-10 days. I certainly am! I am having the same difficulty. How do I apply and qualify for the Emergency Broadband Benefit? So I started over and I was "assured" that this time it would show up. They are obviously avoiding implementing the credit. I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. It is an optional entry, leave it BLANK. Well nothing is different, he was just doing it for me. I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. The Federal Communications Commission initiated the Emergency Broadband Benefit program for eligible households. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. The system will also recertify Lifeline subscribers annually. Ive gotten approval thru the national verifier based on dependent info. And you can just forget about speaking to a live person. In this regard, it uses some programs and people who use those programs as qualification criteria. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: Service providers can help consumers apply through the service provider portal by accessing the National Verifier on any computer or mobile device. I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. I have given up. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report January 2023, National Verifier Annual Report January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Already have service? I applied for EBB thru the National Verifier. I am not an Internet Essentials customer. Approved at national verifier and follow the step 3 apply at EBB/Xfinity. If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? It transitioned to the ACP beginning December 31, 2021. When will the EBB Program end and whatwill happen to my service? What is the problem here. @raptyrred They can blame Covid all they want but Comcast customer service has to be the worst I've ever experienced. To contact Cricket Customer Support, please call, The temporary federal government EBB Program willconclude at 6 p.m. EST on December 30, 2021. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. It took several calls to even speak to a human which is typical for Comcast. Federal Pell Grant receiver in the current years. The Universal Service Administrative co. (USAC) got the responsibility from FCC to perform this deal as a third party. Hello, @user_2b2197. The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. Have you already attempted to click the link to try to re-submit your application through the National Verifier as outlined in the email? To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. How long will it take to get a response from the National Verifier? Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). They then patched me thru to IE group which just runs you around the phone system. How do I apply for the Affordable Connectivity Program benefit? In order to claim credits, your application must be approved by USAC/National Verifier. Any substantial job loss since February 29, 2020, or got a furlough notice. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. I don't know what else to do. That stupid voice just wants to send me a link. The one-time discount required a consumer co-payment of more than $10 and less than $50. Received a Federal Pell Grant in the current award year. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. @user_c1d1da I'm glad to hear that you were able to finally get the credit! To test the enrollment, service providers should use the same data used in the National Verifier staging environment. USAC will approve or reject mock applications based on the service provider request; however, this process will not validate that the documentation is acceptable. Comcast your turn to FINALLY fix this. The crucial one is to qualify through the National Verifier. For more information on this process, visit theEligibility Decision Processpage. Application Form the National Verifier EBB The consumer fills out and signs Apply by Mail ontion 3: ) roviderto contacts a service Verifier, the consu mer can then lication Process determination from the National electronicapplication m Obi d to p Available for Public Use . Thank you! On February 25, 2021, the FCC adopted Report and Order 21-29, officially establishing the Emergency Broadband Benefit Program. If you have any questions, please visit. Good luck! Households enrolled in the EBB Program as of December 31, 2021, continued to receive their current monthly benefit during a 60-day transition period. 2023 Universal Service Administrative Company. They will be able to help moving forward. Connect with an expert via text chat and more. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. How did you get past that @sofarsogood and how did you get help from Comcast? Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), With the assistance of service providers through the, On their own using the consumer portal online, or. How to Use NV. Did you also get the Comcast email about getting denied or no email at all from Comcast? EBB enrolled customers may switch service offerings at any time. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). It did not work. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. Same problem, Comcast rejected but I have been approved through the National Verifier. EBB Program through the National Verifier or through the provider's own application process. Entering different information could result in ineligibility. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. Title: EBB Application Process.pdf In this case, National Verifier may want you to show them. My bill had recently been generated, but another 2-3 days later I got a message that a $50 credit had been applied to my outstanding balance. 3. . Eligible households can save up to $30/mo. By mail: Print and complete an application . Quick To be added to an NV launch list and for any questions related to the NV, service providers must emailLifeline Programindicating which states and/or territories they do business in. She then tells me my application is pending and to keep watching my email for a updates. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. Among other things, the ACP is a replacement and extension of the EBB program. . Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. I called xfinity again and this time they transferred me to the internet essential department and told me that they are handing the ebb. Yes. You may only apply your benefit to one service. The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. The Commissions Wireline Competition Bureau, other Commission staff and the Universal Service Administrative Company (USAC) are overseeing and administering the processes and systems needed for the EBB Program. Nearly an hour later, I finally hang up and now I wait another 24-48 hours for another rejection, and I don't see how it will be any different since absolutely nothing different was done to resolve it. Then re-submit your enrollment application . It determines whether consumers are eligible for Lifeline. The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. For customers who are eligible for the ACP benefit, there are many good reasons to choose an internet plan from AT&T. Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. Sounds just like my experience so far! Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. But the National Verifier is doing its job properly to assist those people with EBB. How do I get help? The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). We are here for you and happy to help! Same problem. Households enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit during a 60-day transition period to ACP. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data.

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