I have to order my own Canula now because they said they can't order them anymore. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. I was even hospitalized for awhile. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. 23005 my husband left two messages yesterday April 21, 2016 and again no call back ! It covers the mask with headgear only and does not include other items in the purchaser's order. Medics were called and responded within 10 minutes and were thankfully able to stabilize her. Strive to make a difference in every patients life - every day. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. Then nothing was done for three weeks because "we did not have any machines". show. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. But it is getting harder and harder to make things work. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. Our comprehensively trained dieticians help feed those who can't consume the calories they need. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. She promised that this would cease immediately but it didn't happen; I still received two more invoices/letters. It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago. We Accept Existing CPAP Patients from Other Providers. It was definintely LINCARE. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. CPAP.com does not offer a 30 day risk free option on all products. You will not get satisfaction! Please fill out our short form below to help us match you with a unit that fits your needs. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change. This company has become the biggest $#*! Lincare LTC carries a full range of oxygen and oxygen supplies needed to meet the needs of all residents within your facility. Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. There must be no competent management. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. We believe in promoting patient education and building solid relationships with our patients and their families, practitioners, and caregivers. Luckily she was able to call us and articulate the problem, but by the time we got home she was on the floor struggling to breathe with oxygen levels at 73%. I was a client before and had applied to begin again. Other devices may have "smart" capabilities that enable the device supplier to automatically collect your usage data for insurance submission. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. Frequent self-INR testing can also minimize the risk of bleeding and clotting. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. Issued/signed by a Sarah Riggs. This will surely increase the credibility of your complaint. Even worse, I had double paid so many bills already that I had a credit -- and rather than refund me that credit, or apply that credit to their next attempt to double bill me, they simply ignored that credit until I called and asked them to send me a refund check. We were told right away that they only have 2 other people on her system (refillable) so service did not know much about them. Run! Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. It usually takes 7-10 business days to receive your refund check via mail. It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. This icon indicates that you are leaving the Company's website. She has acted in a very unprofessional manner. LinCare ranks 47th among Home Care sites. 2014 Omnis Health images used with permission. It was not one day at a time for me but one second at a time just to breath. I sent them the 2nd of 3 installments. Stay far away from this company. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. DME is covered under many insurance plans, including Medicare. Please help me to stop this unfair hassle. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. Totally unacceptable. Check with us to be sure! Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management) Unless otherwise specified all orders are . When you join forces with Lincare, know that you won't be treated like a number. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. We are offering CPAP machine And Bipap machine for rental and sales. So who knows how long that will take. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. Linking to a third party site does not constitute an endorsement by Company, Why are they billing when all cost is covered by medicare and secondary insurance bc/bs? What adds salt to the wound is Lincare is the only supply company in our area. 10. How do we get another supplier covered by medicare in this area.zip code 02346. All of our rants and raves are exactly that, rants and raves. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. If you're concerned about your health or worried about specific symptoms, please consult a doctor. The current call time waiting is 20 minutes and still going. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Have been on hold for four (4) hours over several days with no resolution to my problem. Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! I can't believe this is what our society has come to. When we called lincare to come pick their equipment up the gave us a certain time and never showed up. And I'm on hold for 45 minutes Welcome to the Lincare Patient Portal! I'm so glad to have them in my area. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Linking to a third party site does not constitute an endorsement by Company, Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. This letter also contains instructions for Lincare to make payment of the CMP amount. Three weeks passed and I still hadn't received any supplies. I am appalled at the attitude of this person and I hope it's not a reflection company wide. I am new to Lincare, and I am totally disgusted with the customer service phone lines. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. Please note that any product that has been opened can not be returned. We use cookies to understand how users engage with our website. This company needs to not be in business, especially with such vulnerable customers who depend on them. Thank you for your interest in renting an oxygen concentrator! Have been doing business with this branch for the past 2 years. We would greatly appreciate to hear something or we will take our business else where. Refer to Company's Terms and Conditionsof Use for more information. 30 day risk free is offered at no cost for ALL complete masks (prescription required masks). I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. 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Phone 1-800-877-4910 Email mdINR Information Address mdINR 45 Turner Drive Middletown, NY 10941 Phone: (800) 877-4910 Fax: (877) 222-6580 Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. Lincare is a DME supplier with a wide range of high-quality options to help you live your best life, Oxygen concentrators and portable oxygen, such as high-pressure cylinders, are designed to meet your every need, CPAP machines and bilevel devices help ensure a restful night's sleep, Nebulizers provide safe delivery of respiratory medication, Lincare specializes in ventilator equipment that makes life as comfortable as possible, while enabling complex treatment. You can also complete billing payments, reorder . Apparently the local office didn't inform the CPAP supply center that I had changed from nasal pillows to a full face mask as the CPAP suply center sent nasal pillows. Cathy has had issues with both my husband and myself from day 1 when things were good and we both stared with Lincare. At least call me and inform me you do not want me as a customer. Dear Sir: Got a new machine a year ago September 2014 from Lincare. with such disgusting revues. That really inspired confidence in them! See what we're up to now, and check back for more upcoming healthcare news. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Never had an issue with them. For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. 29 days later I still do not have a rental machine, and the excuses are laughable. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. Now you can get reliable, real-time results from home. I am writing this only as information for you. I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. No call the next 3 times I called went to the music hold. I. Lincare's Request for Hearing . By submitting this information, I authorize LincareCPAP to contact me by phone or email. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all just a pink-colored form letter to "pay the delinquent account". NOT ONE PERSON will pick up the phone. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make choices about your sleep therapy and try the newest products on the market. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. She was concerned and I explained I could not sit at home and wait and that I would be there at 4:00pm she asked if I needed to call when I got home I told her No that I would be there at 4pm could she have someone there she said yes. So I guess they are doing the same thing, because I'm on my 4 th year, They can't charge Medicare for my Oxygen Concentrators anymore. THAT did not give me a warm, fuzzy feeling. Normally with a cpap its a 1e month rent to own. This happened at least twice a night, most nights more than twice. Check with your insurance provider to be sure you understand the eligibility and coverage requirements of your health plan. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. If you have additional questions about our site, please consult our User Agreement for more information. If the patient does not have a secondary insurance then they are responsible for the other 20%. Oxygen and Oxygen-Related Products. Finally went into the officethey promised delivery the next day but never showed. Totally exasperating! High Frequency Chest Wall Oscillation (HFCWO). Arthur Roberts In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility. He also collects a co-pay for the insurance I have and there isn't one. And I had to use bottles till they picked up more the next day I do not want this Cathy person to know my personal issue or want I went through. The only way to stop this company is to take action. Coverage and Compliance. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. I had my machine for about a year when I try to order a new mask .they had stop recording me and didn't call me now I have to wait now until I get appointment to check out my machine and then hope fully the insurance will accept my usage so I can get a new mask this could take weeks .They never answerer their phones there Its not a professional place to go to I'm sorry for my commitments but its true . Lincare shouldn't be in business. Horrible! I can't imagine this recall business will make it any better (I have a dreamstation). She is the epitome of care, concern and respect. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. Finally we ended up calling the police on one of the drivers. I would suggest that you do not do business with Lincare. Changed co. Hope this one is better. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. jlp. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. Tip for consumers:Don't use them, their service is horrible. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. I've been with Lincare for over 20 years. starting on sunday we start getting calls that we have to pay our bill asap. Still have not been able to speak to a live person. Yes i have a question. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. uScoot USA offers scooters, power chairs, lift chairs and vehicle lifts to help you be more mobile in and out of the home. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. This comment was posted by a verified customer. A magnet will stick to stainless steel; it won't stick to aluminum. Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. 1st time, my account manager was in a meeting and will call me back. Lincare is the leading provider of in-home respiratory care. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. About Your Conditions. Please note, if you live outside of the contiguous 48 United States, CPAP.com will not be able to send you a return label. Lincare's markups are outrageous because they assume the insurance will pay for everything . At Lincare, we take our responsibility as a partner in your care very seriously, and our commitment to patient safety remains a top priority. Then the deliveries were no happening and if they did both to show up they would refuse to give us all the of tanks my husband needed for the week. Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen. At Lincare, we are committed to providing quality customer service. Lincare did EXACTLY THE SAME THING TO ME last year. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . Policies and procedures are developed and implemented for ensuring all facility staff, regardless of clinical responsibility or resident contact are vaccinated for COVID-19, including all required components of the policies and procedures specified below (e.g., related . I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. i will more than happy pay what is owed in a timely manner to the best of our abiltiy however is it common practice to get harrassed even before we get a bill? Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. I told my wife if I die before I get service, sue them for malpractice and deliberate and gross neglect, and hire the ugliest, meanest, most reptilian attorney she can find. Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. Please read our, Learn more about Lincare's Safety Precautions, Learn more about What's Happening at Lincare, High-Frequency Chest Wall Oscillation (HFCWO). If you are interested in receiving your CPAP supplies from Lincare, give us a call today. Return to a more active lifestyle with a lightweight, travel-approved portable oxygen concentrator. Living alone? They set you up a billed before receiving supplies/slow. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are worthless and have been billing my, Unfortunate I can't leave a negative 5 star review that they deserve. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had brain surgery needing my cpap afterwards and they never even returned my call. are there any positive ones i can read. I definitely would not recommend your Business to anyone that I know. Have new supplier picked out need medicare to accept the change. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. We use cookies to understand how users engage with our website. Especially the Ballston Lake office. however we never recieved a bill. Empty the tanks. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Local office referred me to corporate office, referred me to person who helps with unresolved issues. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". She informed me that my machine went into default and I owed $1100 that was written off. Returns 65. Today went to location Famingdale wanting my Rx to go to other company. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. Now we have to have a camera with us when we have any contact with anyone with the company. LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. My husband is not sleeping well because of not having a right machine and supplies . Shipping: For smaller stock orders: normally 24 - 48 hours. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. It is a piece of silicone that can't weigh a half ounce. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs. Refer to Company's Terms and Conditionsof Use for more information. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. Look at this company's Google reviews and run as fast as you can to another medical supply company. Follow these steps to dispose of your empty oxygen containers: Determine whether you have aluminum or stainless steel containers. Their customers service is awful and we will not deal with them again. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. How does a company like this stay in business? Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. Horrid woman, dealing with them was always unpleasant. So thanks to Tina I was able to get my machine and leave as a happy customer once again, Tip for consumers:If have problem best go to store. No customer service at all. Now she told me my acct was inactive due to no activity! i tried vacuum and cleaner in vents but not sure. Claim it and get a lot of features. At Lincare, we take a patient-first approach in offering services and solutions tailored to each individual's specific healthcare needs. For most people, the cost of healthcare is a significant concern. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. Home oxygen therapy is a treatment that provides supplemental or extra oxygen, it treats chronic respiratory conditions.

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