The police came round a couple of times (he posted a note through our door making threats), we kept the diary. For example, give details of the position, type and height of the hedges trees or shrubs and, if you wish, include a plan. Meaning of Hounslow. More information on the cookies we set can be found in our cookie policy. The landlords internal file note dated 9 June 2020 show its ASB officer interviewed the residents neighbour about noise and ASB reports raised by the resident. and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. The council may offer reduced fees for people who are on a low income or benefits. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Once theyve got all this information, the council will weigh it all up. It arranged a joint visit with its Fire Officer to inspect the neighbours flat the following week and requested a meeting with the neighbours care coordinator to discuss the incident. Further, despite the resident reporting further instances of loud music, hammering and banging over the subsequent two weeks, there is no evidence to show the landlord acted on these reports. After the tumultuous technical events throughout the meeting, Councillor . You can also send a copy to your neighbour so that they know what youve done. You can contact the council if you think your neighbour isnt acting in accordance with this notice. I have to say I am amazed how protected these people are. Comments are moderated so may not appear immediately. Any reference to these events is for context only. It asserted that it had appropriately arranged for the resident to meet with his neighbour to discuss the issue. Neither did it respond to the residents request for an update on 14 April 2020 or to his further report made on 14 May 2020 of loud music and banging early in the morning. "Hounslow." The landlord acknowledged his report and. The conclusion by the ASB officer was that they would write to warn to the neighbour about the noise nuisance but that they were not convinced there was a case to investigate or keep open any longer. Whilst it did consider the option of enforcement action and attempts were made to move the neighbour by gaining his consent, due to the difficult circumstances, this was not possible. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. Looking at Hounslow Council's Environmental Health Noise Nuisance web pages, they do have a weekend noise team but they also have a general team, and it states there, 'We aim to contact at least 90% of complainants within 3 working days by letter, telephone or by visiting your property': The police are not interested in noise nuisance, its your council who are responsible for dealing with it. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. If youre not sure what to do, you canget help at your nearest Citizens Advice. One that keeps some live or green leaves all year round. To help us improve GOV.UK, wed like to know more about your visit today. On 14 April 2020, the resident requested an update from the landlord. It is recommended that the landlord arranges for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. Shortly afterwards, the landlord undertook a risk assessment and began engaging with other agencies about what action could be taken to address the situation. The resident contacted the landlord again on 20 March 2020 complaining about the length of time taken to act on his reports. Bloody disgrace. Heartbroken dad issues warning after son, 13, dies in TikTok challenge, Red flag after possible suspect in missing brothers case made eerie request, Two dead and four injured after 19-year-old 'opens fire at prom after party', $80k reward offered for shooting suspect Francisco Oropesa after five killed, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Noise is one of the most common neighbour complaints, just because you find a noise or habit irritating. Having reviewed the actions taken it was satisfied that the case was managed satisfactorily. This shows the landlord considered legal action to evict the neighbour however as its ASB policy sets out legal obligations the landlord has to vulnerable residents including when pursuing possession, it is reasonable to expect the landlord to have contacted its Legal team for advice on this issue to ensure it was fully aware of all options. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. Search for trees to find which department to contact. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. It is bounded by Isleworth to the east, Twickenham to its south, Feltham to its west and Southall to its north. Videos on managing unacceptable behaviour. The landlord noted that, on its visit to the property on 24 February 2020, the resident. You will need to explain what, and how serious, those problems are. This is evidence of the landlord failing to follow its complaints process. A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. The resident made noise and ASB reports regarding his neighbour to the landlord between March and November 2018. For action to be taken in response to noise nuisance the landlord must first satisfy itself that there is evidence of this. He expressed frustration with the landlords response and felt that, 13 March 2020 to advise that it had not raised, complaint at stage one of its complaints procedure, referred the matter to a staff member to attempt to resolve. Welcome back Edit Account-Sign Out. Hounslow London Borough Council elections - Hounslow Council in London, England is elected every four years. In the second major debate of the night, over the proposal to make a huge increase in councillors' allowances, as revealed by The Chiswick Calendar, several of Chiswick's councillors criticised the increase. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. Our address and travel options for getting to Hounslow House. So can your neighbour. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued. If you think your neighbours tree is dangerous, you can report it to the council - for example if you think it might fall over. The resident emailed the landlord later on 16 April 2020 to convey his dissatisfaction with its response, highlighting that the wording implied he had. But the further away it is, the more difficult it will be to show that the hedges height is harming the reasonable enjoyment of all or part of your home and/or its garden or yard. They might, for example, make sure that your complaint is handled by someone who isnt responsible for maintaining the hedge. Ask them to keep their dog inside at night or to impose a curfew for their child's drum practice. Whilst this review has not investigated events after the final response, it is noted that the neighbour was absent from the flat for a while although, resident has indicated that the neighbour may have recently returned to their property. Breaking the abatement order can result in fines up to 5,000 or up to 20,000 for a factory or business. Think carefully about the reasons for your complaint. . The landlords complaint process states it will log a complaint when it receives one. Hounslow House. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. 020 8583 2000. On 4 June 2021, the landlord provided a stage two final response. Its actions were appropriate with no delays or service failures. I unpacked my pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. That may include the date and time of the incident and how it affected them. He asked the landlord to contact another neighbour who would confirm this. the landlords handling of the residents reports concerning antisocial behaviour from his neighbour. This and the lack of detail and explanation given in its responses was unreasonable and evidence of poor complaint handling. If they want you to cut your tree or hedge just because they dont like the way it looks, its up to you whether you do the work. This service has not seen any evidence to show the landlord wrote to the neighbour to warn him about the noise nuisance at this time. 2020 and confirmed that it would escalate the complaint to stage one of its process. They might ask the owner to make it safe or deal with it themselves. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). But in some cases the council will decide that its right to refund all or part of a fee. If youd like to join in, please sign in or register. The hedge must be on land owned or occupied by someone else. It stated that it would provide an update by 24 March 2020. Had to put up with druggies, noise, her washing machine used to go on at 1 in the morning as well as hoovering. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. If the hedge includes protected trees, you might need to get separate permission from the council for trimming overhanging branches. There are different ways to deal with the problem depending on who owns the tree or hedge. Theres no set deadline for the council. However, there is no evidence of the landlord explaining this to the resident which is reasonable to expect if that was the case. Phone. It is noted that the landlord enquired about the installation of noise monitoring equipment on 19 May 2020. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. confirmed it was still working with the neighbour. that the landlord failed to act appropriately or reasonably when handling the residents reports. The landlords policy refers to interviewing the reporter and providing incident diary sheets where relevant. There is no evidence to show the landlord acted on this report. On 8 April 2021, the resident raised a formal complaint with the landlord relating to the length of time it had taken to act against the neighbour for nuisance. This service has seen evidence that the ASB officer discussed the situation with his care worker. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). The landlord said it would contact him again in four weeks with an update. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. In the event of an emergency, such as if your neighbour physically attacks you, always call 999. Get specialist help from a tree surgeon if the roots of your neighbours tree are affecting your home and garden. This could include keeping the hedge within its new height for as long as its there. If their behaviour crosses into verbal abuse and intimidation that can be classed as antisocial behaviour. On 24 March 2021, the landlord provided an update to the resident. During the investigation, the ASB Team and HO worked with the police and other agencies to find a resolution to the issues raised about noise nuisance from the neighbour. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. The landlords ASB officer spoke to other residents in the block as well as the neighbours care worker. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. The complaint is about the landlords response to the residents reports of noise nuisance. This includes occasions when it failed to respond to the residents communications within a reasonable timeframe, only responding after the resident contacted, a response. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. Inquire from the landlord or other neighbors about the details of a recent complaint about your behavior. We bought a house a few years ago, only to find as soon as we moved in, a single mother drug dealer lived next door. To complain all you need to do is contact your local council, many have a specialist team to deal with disputes of this nature. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. Are you the owner or occupier of this domestic property? Not usually. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. The resident said that he had previously mentioned this serious and dangerous behaviour to the landlord and so far, no action had been taken. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. If it's noise from a factory or business, the penalty can be up to 20,000. Hounslow is the principal town in the London Borough of Hounslow. the terms of his tenancy. It advised that, as there was no evidence of noise nuisance, it could not take any further action. All Rights Reserved. If they are failing to respond to your complaint then go along to the next surgery of your local M.P. It is a suburban development situated 10.6 miles west south-west of Charing Cross. The resident replied later the same date asking for a permanent solution to the issues. Sign in. On 13 March 2020, he stated that he wanted to raise a formal complaint. The council cannot order your neighbour to: It could be weeks or months. He is owns the property. Hounslow - Hounslow is a large suburban town, and the principal town of the London Borough of Hounslow in Greater London, England. Login . The landlord also reiterated to the resident at this time that there was an ongoing investigation. The landlord subsequently returned to his flat with its fire officer and fitted a new smoke detector. I gave up with the authorities. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD, If you disagree with your neighbour about a tree or hedge. The resident first reported noise from music/TV disturbance to the landlord on 24, its noise team on 30 July 2019. Also, the council can enter the land and carry out the required work. This means your noisy neighbour must stop making the noise or face legal action. It is evident the neighbour is suffering from serious mental health issues. Numerous emails were exchanged and multiple visits to, the property were carried by the landlord between 31 July 2019 and 10, that it had spoken to the neighbour about the noise concerns and. It was literally 24/7. No. Therefore, from August 2020, the landlord engaged with other parties whereby an action plan was agreed to address the issues. Dont worry we wont send you spam or share your email address with anyone. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. More information on the cookies we set can be found in our cookie policy. On 13 March 2020, the resident contacted the landlord advising the noise nuisance kept happening and he wanted urgent action to be taken. The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. All rights reserved. Definition of Hounslow in the Definitions.net dictionary. We use cookies to ensure that we provide you with the best possible experience on our website. On 4 May 2021, the resident asked the landlord to escalate his complaint to stage two. For example, 2 metres will only be the right height in some cases. It said if the resident felt in danger, then he should call the Councils Enforcement team and leave a message and insist that they visit the flat. It forms a post town in the TW postcode area. It is clear that the resident started complaining to the landlord as early as March 2020. They must take into account any relevant concerns raised by you and your neighbour. It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. Even when I asked them about the noisy neighbour they were very defensive. In this instance the landlords ASB policy state. But a hedge with gaps at more than 2 metres above ground level that significantly affect its overall effect as a barrier to light or access is not a high hedge and, therefore, you cannot complain to the council about such hedges under this procedure. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week.
