2. I hope this helps! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. It also suggests that the company is organized and has taken steps to secure its online presence. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Independently owned. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. I ordered a pair of shoes and was sent the wrong size. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. They were more expensive because they were a different color. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. I will never order from them again. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. 3 days later they cancel. So the item appears again a few days later to be in stock, so I order it again. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. I emailed then seconds after I saw the receipt in order conformation email. Please ensure you keep your tracking information. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. I bought an item two weeks ago and it arrived on Monday of last week. Supply chain issues not to blame, just incompetence. This is the worst website ever! Return time frames may vary and are indicated with each item's description. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. The return label will appear as an attachment at the bottom of your email confirmation. How is return address specified in stack? You can find the article in the NY Times if you do a search. We use dedicated people and clever technology to safeguard our platform. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. I ordered a desk and they sent a different one. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. i ordered a pair of $300 sunglasses from there and they broke 2 months later. Our company wont do business with them again. I returned. Plus, you have to pay to return the item. They are the worst. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. I have now opened a case with PayPal but stay far away from them! Very unfriendly customer service and this was my first and last experience with Bluefly. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Reviewers satisfied with Bluefly most frequently mention free shipping. The customer service is really terrible. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. Bizrate Page: http://ow.ly/N8PkJ Then I tried again and they stated that a return label would be at federal express . I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. Off-White Out of Office Low-Top Sneakers. This better-than-thou attitude is astonishing as they're in wrong in the first place. We proudly stand behind all of our products' authenticity. Very disappointed and they are just not even addressing the issue. BTW, Nordstrom offers free shipping both ways. Here's the customer service response when I asked for a return. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. If an RMA is not provided with your refund delays can take up to 2 weeks. Bluefly ranks 14th among Designer Clothes sites. Product on Bluefly are available in very limited quantities for only a short period of time. Additionally $1 insurance will be deducted for every $100 of items in every shipment. They arrived in a dirty old box. I made copies of all the paperwork Bluefly sent me (as is my SOP) including the packing slip, the back of the packing slip and the DHL label with the tracking number. I received my order on June 3. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. They did refund me which I appreciate. Hopefully, they will be able to locate the package. It is quite deplorable. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Two weeks later I checked the tracking system and realized there was no movement on the label. Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . Their system shows it has! This will surely increase the credibility of your complaint. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. That's 10 business days starting from when they receive the package so it does take some time. BBB File Opened: 12/17/2019. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. Returns & Exchanges - BHFO i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. Bluefly already went out of business, once back in 2019. We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Anyone can write a Trustpilot review. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. 40.77.167.134 Toggle navigation. I'm still waiting! 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. Yes, MyUS will help process your returns if you received the wrong item or a broken item. A return authorization number is required to return merchandise. Claim it and get a lot of features. Thank you for reaching out to us and we can definitely look into this for you! -Bluefly Team. Please note that outbound shipping charges are not refunded when making a return. Late Returns Thinking I had misread the information, I contacted their customer service department, asking for clarification. Delivery Options. I cant find their contact phone number or chat to even ask customer service about status of my refund. They were not helpful and actually abusive. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! 1. call pushes the current value of the RIP register (return address) to the stack + does the call. Overview of Bluefly complaint handling. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Will not get my shoes in time for Christmas but ordered weeks ago. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Placing it in a different location on the envelope may confuse the post office. A huge scam about to go under! Their customer service is terrible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you made an account prior to November 2019, then you will need to create a new Bluefly account. Never buy on bluefly ever again! As a matter of policy, BBB does not endorse any product, service or business. Return time frames may vary and are indicated with each item's description. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Pieces sent back after the return period . I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. Awful experience. Amazon would have just sent the right size because they were the ones who made the mistake! It is going on a month and a half now and I am at my wit's end. Returns Cancel order Change order Track order . When I wanted to return it, they sent me a label, I sent it back and got a .04 credit. Buyer beware! Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. Products. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. Due to security reasons, we do not ship to hotels or P.O. If I could review zero stars I would. Yours Kindly, Once I have my money, I'm removing myself from their email list and I'm never looking back.

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