eZAir: Service Information - Princess Cruises It took EzAir a couple of days to say there was a itinerary change. Air charges are non-refundable (e.g. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Plus, book flights now with no amount due until cruise final payment. I imagine they have access to that kind of info. EZ Air Phone Number - Princess Cruises - Cruise Critic Community Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. CRUISE NEWS! PRINCESS EZAIR WARNING EARLY TICKETING IS - YouTube Thank you very much. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. You should always check with the airline directly for any changes. Fees apply within 45 days. I fly almost 100% Delta. OH-Go Reds #6 princess ez air--contact info - Princess Cruises - Cruise Critic Community But when I clicked the view eticket button it had an eticket error. I was on princess many years ago. 0. I just discovered this isnt Princess fault. Is there a different number to call once your out of the US? To learn more, see your travel agent or call 0344 338 8663. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship Announcing Our 2023 Cruisers' Choice Award Winners! Does anyone know the number for EZ Air that you call if you have any problems? So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. I tell you how it works and why it is a great servic. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Luckily I check with the airline app for the latest flight time. Fees apply within 54 days. They were able to make it work. When they finally answer. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. Department you're calling Customer Service. Get personalizedsuggestions based on when and where you sail. Then after pushing her further she said to call the main Princess number. Years in Business: 64. Business Started: 4/7/1959. That's a mess. Princess Cruises | Better Business Bureau Profile When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Powered by Invision Community. This special number is operational only in the United States and Canada. Your flights will be updated soon." No fee until 45 days prior to departure. Contact Us: Princess Cruises Question - should I care that Princess hasnt notify me? Yes, to change one way you have to change both. EZAir used to be easy and reliable. You have to figure out who is responsible as this is so vague. If your flight is cancelled or you. Cancellation Policy. 1No charge penalty until 45 days prior to departure for Flexible fares only. Today, I contacted Princess Ez-air (option #4) and James . . Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Two weeks ago I had a flight on AA changed 48hrs before the flight. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Do I have to change both? no cash back). Maybe someone out there has a direct number. You may call us toll-free at 800-545-0008. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. And I really wanted to get to Guernsey.). Mark Inappropriate. Last minute emergency is what? Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. I used to love EZAir but not anymore. It has been like this for the last month now. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. What a concept, customer service actually doing their job! #3. Our representatives will record your new flight information into your booking record.". I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). That being saidI wish there was a better way to get hold of the EZAir people. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. They will put you on hold while they call the EZ Air folks. But Delta never told me, I found out myself after their latest ridiculous flight change. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. In our case, Princess hasnt updated there flight schedule with the airline schedule. Its called In Route Assistance. EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community 4,411 posts. Two weeks ago I had a flight on AA changed 48hrs before the flight. I would love some advice and for someone to tell me this will all be ok!! We are dealing with the same thing with a Delta flight on May 29. Have you tried calling the airline directly? We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. The numbers are also listed on your boarding pass. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. no cash back). I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. 1k. I have never been able to call them directly. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. Option #2: Search by Phone Number . Should I Book Airfare on My Own or Through the Cruise Line's Air/Sea Perseverance pays off! You can do it online. They will put you on hold while they call the EZ Air folks. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. Air Travel - Princess Cruises Air payment is due on the date of the final cruise payment not at the time of air booking. Customer Service Email - Princess Cruises - Cruise Critic Community Princess has no control over seat assignments, and any changes are at the discretion of the airline. Login : Cruise Personalizer : Princess Cruises I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Not that unusual especially now. Anyone else been through this - what should I expect that Princess will do? They are both correct. Its called In Route Assistance. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Powered by Invision Community. Call-back available YES. I just talked to Princess & verified those numbers. Very important to have ifneeded using EZ Air. Book flights, excursions, spa appointments, and more! I recently used EZair for a Alaska cruise and land tour. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. By Licensing Information: They were of absolutely no help. Powered by Invision Community. Very important to have ifneeded using EZ Air. Air charges are fully refundable until 54 days prior to departure. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. If youre ticketed and paid, this is all on the operating airline. Restricted. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. Fees apply within 45 days. CruiseHealth FAQ. December 20, 2010. It's called In Route Assistance. Of course that's the regular Princess number and they won't let you speak with EZ Air. EZ Air Phone Number - Princess Cruises - Cruise Critic Community I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. Outside of the United States and Canada you may reach us at 661-284-4410.. Travel Tips 13.5K subscribers We are onboard the Regal. Call delta. Princess Cruise Line Phone Number | Call Now & Skip the Wait - GetHuman Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. 1. I just talked to Princess & verified those numbers. ? My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Announcing Our 2023 Cruisers' Choice Award Winners! Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? By When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. By Not that unusual especially now. 3,000+ Club. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. After 3 hours on the phone with AA finally got a flight a day early that was workable. Call 1800-PRINCESS and ask the rep. Call picked up by a real person YES. Powered by Invision Community. EZ Air not so easy. - Princess Cruises - Cruise Critic Community 24844 Avenue Rockefeller, Valencia, CA 91355-3467. I'm not sure whats up with Princess these days. This past Monday I finally got the notice, almost two months after the change was made by United. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. By PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. So I called Princess and got no help just a response to wait for an email. Click here to reload the page in order to enable certain features. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Click here to reload the page in order to enable certain features. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. This is a dedicated phone number, not the Princess contract number. Dress Code and What to Pack for a Cruise. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. They are both correct. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! No fee until 45 days prior to departure. Their price is lower than the airlines,that's why I am asking. I have never been able to call them directly. The OceanReady Process. October 10, 2009. Trip insurance, and through EZAir Princess guarantees to get us there. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Our flights for our May cruise changed on the United website in February. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Allowed. . So after reading your post, I decided to go for it and got on chat with Delta. Until they straighten out their internal messes I'm not going to book anything more through them. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Crew Appreciation. . 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. By Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Airlines are cancelling flights like never before. Princess MedallionClass FAQ. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. By We decided to use EZair because of the discount Princess was offering on flights. Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a trbarton, January 21, 2019 in Princess Cruises. Princess EZair - Flights for Your Cruise - Princess Cruises You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Does anyone have a direct number for ezair? Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! Gulf Breeze FL. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Flights changed with Princess EZ Air - Princess Cruises - Cruise Critic They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Phone number to dial 800-774-6237. I do not believe you can contact Princess EZAir directly. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. I have Air Canada booked through EzAir for August. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Gosh! Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Princess Cruises: FAQ: Keeping in Touch On Board Your Cruise Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Something happened to me . 1-800-774-6237. The confirmation number that we were given doesn't work any more. Air Transportation: Same Day Late Arrival Protection. To learn more, contact us or see your Travel Advisor. Posted July 10, 2013. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Thanks for posting those numbers. Thanks for posting those numbers. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . I've read all the horror stories, but out flight is only 1-1/2 hours. They are both correct. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. It also offers Late Arrival Protection something not offered by other major air booking websites. It could be the airline not informing Princess. It's called In Route Assistance.. If the flights have been paid for by Princess- I always call Delta. And I really wanted to get to Guernsey.). In our case, Princess hasnt updated there flight schedule with the airline schedule. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Business Incorporated: 4/7/1959. Powered by Invision Community. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! This is just what I needed. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Once you have clicked the Princess EZair . Announcing Our 2023 Cruisers' Choice Award Winners! Luckily I check with the airline app for the latest flight time. After 3 hours on the phone with AA finally got a flight a day early that was workable. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Click here to reload the page in order to enable certain features. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). This is what travel insurance is for. Lobstermobster, April 22, 2022 in Princess Cruises. Announcing Our 2023 Cruisers' Choice Award Winners! Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. You may call us toll-free at 800-545-0008. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Lesson learned - you gotta really push back! Posted October 6, 2018. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Princess EZ Air | WHAT TO DO IF YOUR FLIGHT IS CANCELED | Princess

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