Poshmark provides shoe size conversions for European sizes but theyre incorrect. Ebay said they would take my listing picture as proof of the condition of the item. Ill admit that I love stock photos. Item color displayed in photos may be showing slight difference due to lighting effect during photo shooting or possibly different monitor display settings. Confirm with the buyer that they know what size theyre receiving. The Poshmark Scams Happening NOW That You NEED To Know About. Amount may vary by promotion.***. Were shocked on how badly your team handled the case given the proof. List the size on the tag. As a buyer, if you lose a case on Poshmark, your return request will be denied and the funds will be released to the seller. If not, you can open a counter case. Even though we ended up having to accept three out of the six returns, we do find that Poshmark has been fair in handling each case. I hope this helps you get any open cases resolved quickly and fairly. Provide the brand name and style name of the item if you know it. Why did they approve the return without giving me enough details or photos to even refute it? If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Of course, I had planned to send feedback. I tried to fight it, but Poshmark sided with the buyer. Bought a pair of shoes. We know, theres a lot on your plate as it is, what with the time-consuming aspects of running a successful business in multiple marketplaces. Although the decision to opt for this service relies on the buyer, doing so shows your credibility as a seller and confidence in the authenticity of your listings. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. In fact, having a case opened is unavoidable when youre a high-volume seller. First, lets identify the valid reasons that guarantee refunds from Poshmark: Honest mistakes happen. When I responded with my own photos to compare and advise that my items were actually without wear, I was told to wait for the returned package. The first return was during my initial months of selling. Dont rely on Poshmarks conversions. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. The buyer was apparently not satisfied with the quality of the item when they received it and initiated a return a few weeks ago. Hi Skillet, please reach out to support@poshmark.com. Provide a thorough written description of the item whether its an excellent condition or has flaws. There were pictures of the skuffs on my sale page. According to the Poshmark platform, the seller has 2 days to ship the item after it is sold. Items in excellent condition are gently used, with little signs of wear. But don't worry, How To Pack & Ship An Xbox (With Pictures). Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. However, if the item you received is not as described, such as the item is different than the photo, the size is incorrect, or there are damages of any kind that you did not expect. When a buyer opens a case, she submits a reason and evidence for the return request. Poshmark never got to me until I started commenting and messaging their social media, says one buyer, who asked to remain anonymous. European sizes don't convert to US sizes like 36 = 6 and 37 = 7 the way they have them listed. People have different ideas about the condition and wearability of second-hand clothing. Trading is allowed on Poshmark. Theyre bound to hit other items causing squishing, breaking, or scuffing. Resist the temptation to go directly to the scammer. Read Also: The Poshmark Scams Happening NOW That You NEED To Know About!if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-banner-1','ezslot_6',125,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-banner-1-0'); As a seller, make sure you disclose any flaw in your item. I have all 5 stars now this just leaves a sick feeling in my stomach. Showcase all angles of your garment. No legit, sensible consumer would want to do this. Really bizarre Online transaction WWYD. When you add measurements, then the onus is really placed on the buyer to ensure the fit. The item is red and was listed as red. What happens is that a scammer buys a high-value, luxury item say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Cases are reviewed for a few days maximum before it is decided on either the buyers favor or the sellers favor. Take a deep breath (or two or three) and collect yourself. Sometimes the best route is not responding at all. I can see the difficulty in finding the responsible party in cases like this. They may think that a short description and limited pictures mean the seller is trying to hide a flaw. Im interested to purchase this item from your closet, but for some reason, my Poshmark account is acting up. The first line of safety measures sellers can do to prevent this is to be armed with foresight. I reiterated that the items not in the same condition that I sent, there were evidence of wear (odor), and I received a top that wasnt sold in my closet (my original top still with the buyer). The brand could be anything from Adidas to Michael Kors to Zales. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. I was waking up in the middle of the night with thoughts of Somebodys in the house. I was terrified for my life.. Go to the Poshmark website, and log into your account. Some say the brand which is worth an estimated $1.25 billion, the Wall Street Journal reported is reliable compared to other social-commerce marketplaces. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). You dont have to state that the item doesnt run true to size. I help women save money and make money in everyday ways to meet their money goals. I have decided that I am going to keep opening return disputes after I get the returns back and send pictures of my own measurements. If this happens to you, another thing to remember is to take clear photos of the returned fake items as soon as youve opened the package. Some love notes that mention shipping speed. I was shocked. The item is different than the stock photo used. This past month, I had my first return in years. On the web. Submit these if you think it will help your case. I drive the karma bus. This reselling platform is designed to sell accessories, designer clothing, shoes, handbags, and more. Repeat the actual shoe size again in the listings description. Be extra careful when listing branded, luxury items. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); Since this was a brand new item with tags, sizing and fit are not something that any seller can change. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Grab your copy below! How crazy is that? Additionally, Poshmark offers a service called Posh Authenticate. At this point, I was confused. The buyer had allegedly never received her $80 purchase and wanted a refund. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. Consider what you would want to know about the item if you were purchasing it yourself. Take enough pictures to show the item in its entirety. From the dropdown menu, select Sent the wrong item. In all of the cases Ive had opened against me, only four have resulted in a return. A pair of jeans from a certain brand may have a unique sizing chart, so mention it in the listing or incorporate the link to the brands sizing guide on their website for reference. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. I should have looked prior to responding and added that stock photo to my comments. I think a lot of people dont open cases but accept that they got something in poorer condition than they expected. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. Sales on Poshmark are final. My buyer satisfaction ratio is still quite high. Doing so could aggravate the situation and waste your precious time. Most sales are single pieces under Poshmarks 5 lb weight limit, and the boxes come in a variety of sizes. I have made a decent number of sales since that return. Jennifer R and This Mommy is Real 2017 - 2018. Your preloved item could be another Posher's new favorite. I help women save money and make money in everyday ways to meet their money goals. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. Buyer destroyed my item and returned it UPDATE: YES they offered me my full earnings for the bag! If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Are you reading whats happening? I always list by whats on the shoe. Instead, report the comment immediately using the action menu button. Sure. Can you add more pictures? You may have pictures of the item not shown in the original listing. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. I'm Arlene. Buyers are therefore not encouraged to purchase something they would need tomorrow or in such unreasonable short notice. Poshmark sided w/ seller told me to open a Poshmark account and sell shoes. Thats why I use the above tips as much as possible to give myself the best chance of a smooth sale. For more information, please see our Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. However, we take an active role in each and every purchase made to ensure both the buyer and seller have a great experience. If you really want to be sure the buyer knows what size theyre getting, ask the buyer to confirm they read the description and know its a size # shoe theyll be getting. Depending on the store and location, you may be able to pawn different items. If youre not sure how to describe something, browse through listings and see how others disclose flaws in their items. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Grab your copy below! Privacy Policy. Before that email, I had received a satisfaction survey from Poshmark. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. You can also respond that you accept the request for a return if you do. Sooner is better. None of us as PAs want these kind of buyers.. Let Poshmark handle this as this happened on their platform. Most of the time you wont have an issue shipping clothing in USPS envelopes and boxes. Hopefully, you were thorough with the photos you originally uploaded to the listing. You may list a shoe that shows 37 on the sole and Poshmark displays it as a US 7. I will never ever ever do luxury business with the platform ever again. We have done that in the past. Poshmark. OneShop is a financial technology company, not a bank. The seller receives a completely different item. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I responded and asked for details. I couldnt sleep. When payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as described. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? The Answer May Surprise You, Is Selling on Poshmark Worth It? Apr 27, 2023 at 3:59 PM. You get that sinking feeling in your heart. Scores have publicly complained about being duped out of hundreds of dollars by other users and unsatisfactory customer-service experiences. The buyer gave me a 5-star rating so no case opened about this item. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. Being in this customer-oriented business means that faster shipping results in happier buyers. Sent pics showing 1/2 gap at heel. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Sending fake checks and everything. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window), View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org, 5 Tips for Poshmark Return Cases | This Mommy is Real, Follow This Mommy is Real on WordPress.com. Shaken and disturbed, Lehman immediately reported the creepy discovery to the police and to Poshmark on Nov. 7. Select your profile picture at the top-right of the page. Especially if the buyer is being rude to you. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'fulfilledmerchant_com-box-4','ezslot_5',124,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-box-4-0'); If youre buying, make sure that you look at every description and photo shown. You might know that the reason does not qualify for a return under Poshmark policy. What happens next? We were scammed on a $220 sale on Poshmark, were [sic] the buyer switched out & return a different item, seller VintageGucci tweeted in September, along with photos of the real Gucci loafers they shipped and the fake ones they received as a return. However, youre not obliged to accept anything that does not meet expectations. Tagged: thrifting, thrift shopping, Poshmark, selling online, thrifting & reselling 2. Now, I teach people how to do the same while skipping years of trial-and-error. I teach others how to make money on the app while skipping YEARS of trial-and-error. The other top was there, but it also had odors. Select Sent the wrong item. I recently sold a size 1 jacket by Stone Cold Fox. No. Both buyers and sellers need to be treated equally. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. . One of the most frustrating things when I was a new seller was making a quick sale and not being able to package it up well because I didnt have the right materials for it. Others have. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! I dont send shoes or purses in soft envelopes. The buyer also publicly would comment on my post demanding I reimburse them for cleaning costs and after multiple posts from them I had to block and report the buyer. Then send that video to Poshmark via email with the case reference information. Selling of counterfeits and replicas is prohibited in Poshmark and is a serious law enforcement matter. Click "My purchases." 4. During this time, you were only limited to 4 photos a listing. The buyer's bust measurement picture had the tape going across the lower chest instead of pit to pit which will obviously give smaller measurements. I was surprised. Poshmark. Im not talking about pretty packaging either. The third item in the bundle was missing, and in its place was a sweater that did not belong to me. The senders Facebook bio is equally jarring. Want to learn how to make an extra $100-$1,000/month in less than an hour? has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) Dont try to lie about it, either. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. You bear all risks associated with any such transactions. You will be able to track the return and make sure that the item comes back to you. If you like what you read, you can support the blog by buying me a hot cocoa. This site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Theres no sense in allowing someone like that impact my success. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Make sure the photos are clear and well-lit to show any stains, tears, or damages. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. Poshmark accused the buyer of lying because shed made similar complaints previously, she claims. My heart was pounding, and I was looking at it in disbelief, says Lehman, 37. She immediately dropped the case and I was paid out with no delay. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. If you're looking to ship using USPS Regional boxes, you will no longer have the option to send them at Regional Rates. I tried to put a 1 in the custom size box and PM wouldnt let me because theres already an option for a size 1. On sneakers, youll sometimes find them under the tongue of the shoe. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was broken, damaged or stained. They mentioned the policy of asking the buyer to describe the issue and sending photos. The buyer is welcome to reposh the item using my pictures. What is Poshmark's Return Policy? If the buyer doesnt like the item or it doesnt fit, they can request a return stating that the incorrect size was stated. Especially when youre not sure how that stain got there or you forgot to include a close-up of a damaged area. Because they valued me as a user, they gave me my earnings. The buyer again was an honest Posher, and she returned the blazer quickly and in the same condition that I sent it. Poshmark Scams - A Sellers Guide to Common Poshmark Scams and What to Do! After four years of business, shes closed her Posh shop for good. Outcomes are typically return approved, denied, or funds released to both parties. If it's determined that the item was misrepresented, we will send you a prepaid return label and have you ship the order back to the seller. For example, if the buyer says the size is wrong, you should be able to show screenshots of the size tag and measurements in your description. I work as a bus driver. If a seller fails to get their item out, then the buyer can actually cancel the sale after seven days. Make clear in the description what size the item is in both standard US sizing and whatever sizing system the brand uses. Ship items with waterproof materials. Find better backgrounds, add more light, use a photo editing app. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Use a box to prevent all of this. A lot of shoppers dont want to take the time to ask questions. You can re-posh the item on Poshmark using the sellers original photos. Add a picture of the size on the shoe. But its not too hard to state the facts. In your luxury item listing, you can perhaps mention that potential buyers may want to avail of this service (Poshmark occasionally runs a promotion wherein authentication and delivery is free for items worth $500 and up) for their peace of mind. Then the size-7 buyer finds it doesn't fit her. Sneaky, isnt it? You can help in your own way by flagging a listing that you know for sure is a fake. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it.
