According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. However, one disk of him is sufficient for most properties. 22h00, on You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. 15h30. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. Step 5. How do I Change the Name of My Wireless Network? The sales rep should really make this clear if so. The LED will flash blue slowly. When this process finishes, the disc will appear solid blue. Come near BT Smart Hub and detect POWER, Step 2. Do you want to learn how to set up a BT WiFi disc with simple steps? Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). So the problem must have been some corruption within the Smart Hub 2. In the unlikely event that a disc gets too hot, it will turn off automatically. 19-08-2019 You can do this from the Settings menu or manually turn each disc off then on. It will then connect wirelessly to the hub after a few mins. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Re: Does BT Wifi disc require a physical ethernet connection to work? 19-08-2019 You need the My BT app to find out where to place your discs for the best signal. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Maintain the rooms temperature from 0 to 40 degrees Celsius. What's the Admin Password, and Why do I Need it? Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Step 6. The quickest and easiest way is by using the BT Business app. Open the Hub Manager by typing 192.168.1.254 in the browser. Remove the disc and insert it where you want. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. Go to your nearest store or order a new shop online for new cables. If you're still having problems, use our online troubleshooter. 19-08-2019 Is there another way to pair it without connecting to the router by Ethernet cable? Step 2. Also, placing it in a ventilated room more often is best. Do you find it difficult to set up the disc? Step 2. Restart is one of the simple and popular methods to help you solve technological problems. Within two minutes, follow the instructions on your device to connect. Your first disc will use the Ethernet port to connect to your hub (router). Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Wonder if any one else has had this problem? Ordered a Hybrid Connect device? It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). BT WiFi is for users who must put up with patchy WiFi spots. 20h47. Are you seeking a step-by-step guide on BT wifi disc setup? If you get any future issues post back and let us know. You should update your wireless equipment with the new details. In the My BT app, go to Hub settings and select Update Wireless Network. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. It is one of the best ways to troubleshoot the problem quickly and effectively. They will support you in checking the whole device's status and fixing its potential problems. 11-07-2020 The best spot is a clear space off the floor close to a power socket. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Sure enough, we see a 75% increase. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. 30-03-2019 >. The app will indicate a poor location by shining the yellow light. What's the Admin password and why do I need it? These settings can be varied if you first set up the device. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. You need to activate it by following the instructions in the email we sent you. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. 19-08-2019 How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. On the home screen, select More, Your wi-fi network and then Set up new disc. 31-03-2019 Ask for support from BT team if you have issues. Besides, you also update the useful information about this device from our post. Check the connection between the Openreach modem and the main and turn on the lights before activation. Tried resetting the disc several times. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. For further troubleshooting and support see What does the orange LED on the disc mean? 15h36. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. on When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. It helps you easily update the hub, wireless network, and disc LED status. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Pair the complete WiFi disc to the hub again. Thanks. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. Set the Complete WiFi Disc Setting from mode 2 to mode 1. Set up the BT disc through an Ethernet cable. What to Note when Performing BT Wifi Disc Setup? You may want to adjust the position after set-up if your speeds are slow. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). This will guide you through the set-up and suggest the best location for your disc. Add the new network name or password. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Do not use it if it is damaged to prevent danger. Using an extender will still provide you with a faster-than-average Internet connection at home. Wait for the final results from the app. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Only your first disc can be connected to the hub (router) using an Ethernet cable. 27-03-2019 If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. On the home screen, select More, Your wi-fi network and then Set up new disc. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. If the problem continues please contact the helpdesk. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. My BT app has been intelligently updated to be your perfect Wi-Fi companion. The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. For further troubleshooting and support see What does the orange LED on the disc mean? What does the red light mean on the BT Complete WiFi Disc? Do BT Wi-Fi Discs work with other routers? Mode 1 setting offers you the best performance with the optimal speed and range. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Lets tell your customer service team about the situation you are encountering. I just thought I'd ask if there was an alternative method to restore the connection. This article is the right option for you. on Contact BTs ISP if you still see the red light. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. The LED will flash blue slowly. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. If it's the black "Complete Wi-fi" disc, then the ethernet connection is used to pair the disc to the router and can then be dispensed with. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. The best spot is a clear space off the floor close to a power socket. I'm sorry to see you're having problems with your complete wifi disc. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait.

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