However, what I am rather unpleased about is the false advertising regarding mailing options. A scam with no quality control or genuine customer service. I logged onto VitalChek to get a copy of my birth certificate. As far as I can see. Poor business. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. I wish I could cancel my order but I'm sure they'd find some way to screw me over. This company is a complete joke. Ok fine I understand. We will take note of your feedback so that we can deliver a better experience in the future. If information is not complete at the time of submittal, it is possible that the record may not be located. THEY NEED TO GET OUT OF THE BUSINESS. Learn from my mistake, and don't send them money. Although it is more expensive, for your protection we recommend express delivery with UPS. Were sorry your experience didnt match your expectations. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. I do t think this company is real. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . Click the Cancel Request button. Vitalchek says they have no record of a cancellation and refuses to refund my order. Click the Reinstate Order button. Also, why was a high dollar amount charged? What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? Thieves! We guarantee 100% success in the delivery of your official vital record application materials to your home address. Grrr. Again, thank you for your feedback. My bank account was already charged and 6 months later, I do not have my order. Order Status. If the information you find is not sufficient, contact the VitalChek customer service team and ask . Some fields have been entered and saved in VPS. Your IP: Guess what? If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. New York City eventually replied that it was sent but I don't necessarily believe that. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Took a month +/-, probably out of their control. If you have already submitted your order. Trust me - stay away. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. https://www.vitalrecordsonline.com/contact-us. My suggestion is DO NOT deal with VitalChek! Whether it is necessary to have a search for the vital record 2. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. There will be an additional fee and time frame that will involve the Secretary of State's process. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. Join our community, read the PF Wiki, and get on top of your finances! Tip for consumers:Watch out for the false advertised free regular mail. They have an exclusive online contract with NYC and tons of other places. Click Yes to continue cancel. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. Sent in to get my BC. We appreciate you placing your order with VitalChek and sharing your feedback. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. A $15 birth cert turns into $50 because they scam you on the mailing options. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Archived post. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. You can email the site owner to let them know you were blocked. If I still need a raised seal on my birth certificate you WILL hear from me!!! After you place your order, you will be notified if any Identity Verification Documents are required. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. I've spent almost $60.00 just to wait. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. Same day processing and shipping are not an option unless otherwise specified when placing an order. I would never use them again. I couldnt give a lower review of this company. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. Canceled Orders. VitalChek estimated 10-15 business days for delivery. Special Policies for Rush Packages: Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Go directly to the source. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. In most cases once the complete order (including uploading any required documents) has been placed, it cannot be cancelled. The most common reasons for cancelling an order are: Limits on available quantities. I placed the order 10 days ago on a supposedly 1 day transaction. Step 1. Unacceptable. What do you you guys think? We recommend express delivery with UPS Next Day Saver so you can track your package. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. Thank you for placing your order on VitalChek.com. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. VitalChek does not have access to any vital record, or the information contained therein. Such waste of time and money don't use this service! We are sorry that your experience didnt match your expectations. So it was shipped while I was out of town. It that really how long it takes before it ships out? Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. We were put on hold for 2 hours and the website didnt work. You can also email vitals.customerservice@vitalchek.com. Information listed on birth certificates may vary depending on the vital record agency processing the request. I haven't received my order yet but hopefully it'll come in the next week. Ordered death certificate 3/29 with an estimated delivery date of 4/26. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Just call your local county office and ask them for help. They charged me almost $60 for the service and I got nothing. I would give them 0 stars but I have to give them 1 to post the review. Ordered birth certificate 1/17/23 still waiting 4/28/23. Manage your Amendment/Correction order, including checking your order status. Vitalchek:Save your money. Verification can help ensure real people write reviews about real companies. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Avoid them at all cost!!!! View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. Birth certificate from Louisiana order through VitalChek. How Do You Replace Vital Records After a Fire? Tip for consumers:DO NOT USE VITALCHEK!!!! They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. No reply to the complaint I made at that point. If you provided your email address, VitalChek sent the receipt to your email. 0/10 would never recommend using this service again. We appreciate you placing your order with VitalChek and sharing your feedback. Completely unacceptable. Most agencies will list the parents names on the birth certificates. Never, ever use this service. You have no option but to use them to order a vital record online. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! Products used:None, they made it impossible to submit required documents. It was like dealing with a scam. or getting defensive about my inquiry is exactly the response I was trying to avoid. This company is not to be trusted. You can find them in your Order Confirmation Email. I am submitting a consumer fraud complaint with the NYS AG today. DO NOT use this service if you really need your documents. Log in to manage your order. Click to reveal Step 3: Order Cancel prompt appears. These people are scammers! When I complained, they gave my the NH phone number. All my needed documents are submitted including ID and order form. I asked VitalChek for my money back. But when I went through the form process and added next day UPS it still said 18-20 days to process. Not once is that spelled out during the purchase process. Please contact us with your order number so we can assist you. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. The action you just performed triggered the security solution. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). So I guess I have 50 more business days to gocomplete bull$#*!. Guess what? Here are 8 tips for writing great reviews. I asked for experience and duration. Tip for consumers:the order could take longer than the time listed. Vital Records Online uses the information users provide on its website to pre-fill your application documents. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. Vital record agencies require that information is complete and accurate to provide vital records. Finally, a woman picked up my call and I explained my situation. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. I paid and waited. I believe VitalChek and New Haven simply pocketed my money, plain and simple. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. Order has been cancelled. Claim your profile to access Trustpilots free business tools and connect with customers. I have no idea how they are still in business. Orders placed through our only contracted vendor, VitalChek, have an order number. I contacted my city that I was born in NY. Now it's been so long I can't even check the status of my order. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Step 4: Order staus is successfully cancelled message displays Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. And she would be calling me to follow through. Order is reinstated, Order Status changes to Open and Authorize Payment . Poor communication and bad service! I verified the date of death with the hospital where she died, so I know I provided the correct information. Again, thank you for your feedback. No amount of time with customer service solved anything. Not worth the $60.. Still haven't gotten a refund! How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). 92.48.104.153 Will not refund. VitalChek's role is to accept payment & get your information to the right place. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. VitalChek accepts Visa, Mastercard, Discover, and American Express. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. Information provided by various external sources. We use dedicated people and clever technology to safeguard our platform. Ordering my child's birth cert online was easy and simple. Products used:They are suppose to provide a service to order birth and death certificates. I live in a different state from where I was born. Support Manage My Order Thank you for placing your order on VitalChek.com. This company is very misleading and feels like a scam. They never answer the phone. They give you these long unrealistic wait times on each platform. Step 1. Fees are non-refundable. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. Do you want to continue your session. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I finally got the correct number upon my research, it went back to VitalChek call center. It's far past the time my record could've been useful. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. Thank you for reading. I'm actually worried that a bad character has my info now. And have experienced long hold times on the phone. it is now september 10th and nothing. Telling me 'I've used it before' is very dry response. The registers seal may appear raised, embossed, impressed, or as a watermark. This company scams people! They plain ripped me off! Tip for consumers:Don't bother. Why couldn't they have contacted me for further information? I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. Emailed for update on 2/6/23 they replied needed info for order. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. It has been over a month, I still haven't received anything, and they have kept the money. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. Vital record agencies will not fax or email certified copies of vital records. Identity fraudulent uses? No updates. This company responds to reviews on average within 7 days. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. After placing your order on VitalChek.com, your order number and pin will be displayed. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. It goes against our guidelines to offer incentives for reviews. Your orders on VitalChek may vary depending on a number of factors. My Mother-in-law used a website to order a birth certificate, what should I advise? Locate the order using the Search function and view it in the Death Certificate Request screen. Maybe I just got super lucky, but I am very happy with this service. Hello Maureen. i ordered a birth certificate on june 26th, was told it was sent on july 26th. Bed Bath & Beyond filed for Chapter 11 bankruptcy Sunday, with plans to wind down its entire business. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. Ask a Question Need to Chat? Companies can ask for reviews via automatic invitations. I really wish I had checked these reviews before I ordered my birth certificate. As of 2/13/2023, the order was "In Progress." They did nothing to attempt redirecting delivery to a date Id be in. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. Select Cancel items Performance & security by Cloudflare. They asked for all my important documents for my sons birth certificate and then closed the account. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. Products used:None, I never received any. If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Dont waste your money. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Step 2. How to Reinstate a Cancelled Order. NH never returned my calls. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Dont waste your time with this company. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Need help with your Amendment or Correction request? no one answers phone. Order still shows processing. DI downloaded their form. Some fields have been entered and saved in VPS. If you have any questions, please contact customer support. I placed an order with them for a birth certificate for $23 on November 20. Step 3. Closed. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Ordered a NYC death certificate on 11/1/2022. DO NOT USE THIS SERVICE! Sell it? Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. when i try to check status it tells me my pin has expired for security. I submitted the requested information and to date I've not received an updated response. VitalChek Live Chat. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. VitalChek said it was sent but I never got it. The rep bullied me into having no choice but now to try and get other docs to prove it is a sealed cert. These guys are a fraud. We are updating our website, so you might experience either the old or new version. Sorry for that language. Ive called several time and never get through due to the high call volume. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! Its sad that you have to check on every company before making a purchase these days. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. Check your VitalChek Order Status PLEASE NOTE: to retrieve your order status, you will need your complete order number and PIN from your order confirmation. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Call your bank why wait. and then also have to send money to requested state? You can also email vitals.customerservice@vitalchek.com. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! You will usually get a response in a matter of minutes. $50+ dollars and over 3 months later, I'm incredibly frustrated. No marriage certificate. This premium package involves a higher cost in order to get your application delivered in record time. thank you. Its only next day air shipping. Again I got the NH phone number. on march 28th an email said to expect it by april 9th. They stole mine!!! That means we can process your request quickly, affordably and securely. The max file size is 10MB. America's Leading Source for Government Certified Vital Records. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. What to Do If Your Social Security Card Is Stolen? Terrible customer service, over charges, and does not fulfill commitment. There is no full refund policy. in the end to just go through the regular process. I did not expect a mini version of my birth certificate. Best alternatives to phone. 8/15/2022 order has not been received. Then once you have paid they want a ton of things to prove who you are. Order has been transmitted to the Agency. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. We will take note of your feedback so that we can deliver a better experience next time. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Go to Your Orders and select the order you want to cancel. Enter the order number and PIN from your confirmation email. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Step 2: Click the Cancel Order button. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). No refund will be issued should the above-mentioned circumstance occur. Processing 5 to 8 business days. The action you just performed triggered the security solution. You will usually get a response in a matter of minutes. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut.

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