WiFi is available in all areas and is free of charge. We've sent multiple emails, phone calls, left messages for NO ONE TO HAVE CALLED US BACK YET. You can only leave a review within 28 days after check-out. Even though they claim to be ALL inclusive, you have to PAY for certain alcohol choices. Check your selected option for more info. Relax and unwind in our interior courtyard before enjoying a healthy meal at EVEN Kitchen & Bar. Free parking. If not, then I will seek legal action to try and terminate my contract. You gotta use it to get the benefit . Prices for cribs and extra beds aren't included in the total price. I cannot believe that Iberostar is allowing "The Club" and their salespeople to ruin their reputation.If you stay at a Iberostar resort, my advise would be to avoid "The Club" and its salespeople. They will not steal my money and get away with it!1, Desired outcome: We have also vacationed at other Iberostar resorts in other countries.In November 2016 my husband and purchased a membership to "The Club" at the Iberostar Playa Pariso Maya. I purchased an Iberostar club membership On December 18, 2019 at the Playa Mita resort. We also ensure all reviews are published without moderation. While the cost wasnt my main concern the fact that we wasted a lot of time dealing with this and my vacation didnt feel much like a vacation really annoyed me. Infrequent/Mild Sexual Content and Nudity. 2023United Parcel Service of America, Inc. All rights reserved. mismanagement and very poor customer service, hotel / iberostar group refusing to take responsibility, dress code men wear trousers in the evening, they have promised us lower prices on our next vacation and in reality their prices are much higher, Sunset World Resorts & Vacation Experiences. The staff was very unfriendly including front desk, Christoff. These conditions can be seen on the information page of the campaign or offer relating to the code (for example, code expiry dates and the hotels to which the code can be applied). Contact our UPS customer support team who are happy to help! This review was chosen algorithmically as the most valued customer feedback. The gym is quite equipped and they got indoor swimming pool. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The portfolio of Iberostar Beachfront Resorts exclude Iberostars interests in Cuba. Also, I found it annoying that I had to pay for upgraded rooms at the new resort because that was the only thing available, was only going there because of the horrible conditions at your other resort. It was a horrible start to an expensive 10 day vacation for four people, that was booked a year prior. I explained to them that my son has asthma and his symptoms gets worst with the heat, we received no sympathy or urgency. With over 120 hotels of 4 and 5-star quality, Iberostar Hotels & Resorts offers hotels and resorts for its guests to enjoy a wonderful stay on the beach, with golf, spa & wellness, in addition to being the ideal place for weddings and conventions. This hotel was meant to be a 4 star hotel however we were extremely disappointed with our experience and the customer service that we suffered. The number of extra beds and cribs allowed depends on the option you choose. Get anywhere in New York City you want to go with our great location and easy access to Manhattan, Central Park and Times Square via the nearby metro as we're an easy 2 block walking distance from the Queensboro Plaza Subway Station. We had a party of 10 and when we arrived at the hotel we made reservations for the week. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Due to the condition of the room, my family and I had to spend the night in the main lobby; of which, the front desk said they never saw us and no manager was called. Our downtown location is a close distance from a variety of museums like the Carnegie Science Center, offices like the American Eagle Corporate Office, and universities such as the University of Pittsburgh. Cute and clean rooms. Vacation at your fingertips: Exclusive App only promos & last-minute sales Plan your trips to Club Destinations Easily manage and review your account and beneficiary information Kiev 20A, Molodogvardeyskaya street 03151 Kiev Ukraine Tel. : +380442800000 Tel./Fax: +380442801019, 8, Olesya Gonchara Street 09112 Belaya Tserkov Kiev region Tel./Fax: +380456347171, 20, I.Franko Street, apt.9 71111 Berdyansk Ukraine Mob. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience . We are also given 10K points to learn we only have 5K. After a day of shopping in downtown Bethesda, try our healthy menu items at EVEN Kitchen & Bar and unwind in our modern guest rooms with our signature sleep experience. : +380482321967 Tel. Alternatively, immerse yourself in the history and tradition of destinations like Montenegro.The portfolio of Iberostar Beachfront Resorts excludes Iberostars interests in Cuba. I also want my money back for these false birthday decorations. Even Hotels Shenzhen Guangming Cloud Park, Even Hotels Bozeman Yellowstone Intl Arpt, Even Hotels New York - Times Square South, Even Hotels Rockville - Washington DC Area, Even Hotels Seattle Downtown - Lake Union, Do Not Sell or Share My Personal Information. The Reikartz Aurora Kryvyi Rih welcomes guests with a spacious, elegant lobby, leading to comfortably furnished, air-conditioned rooms. We'll guide you through the process. You can easily stay on track while in Eugene, whether on our local running paths or in our 24/7 state-of-the-art fitness studio. In November 2016 my husband and purchased a membership to "The Club" at the Iberostar Playa Pariso Maya. : +380504355310 Mob. : +380472564356 Mob. Save up to 40% off on all of our hotels. 1709570|6,1720070|1,1722120,1718380,1714370,1718190,1728620,1715690,1721720|1,1709570,1728340,1721460,1708660,1728340|2,1728180,1720070,1709670|1,1718320|2,1721720,1727980,1724520,1718320,1728340|4,1722190, Reikartz Aurora Kryvyi Rih (Hotel) (Ukraine) Deals, Personal or sensitive info (e.g. Please dont include personal, political, ethical, or religious commentary. I hope that peace will return to Ukraine soon and meanwhile I send my best wishes and deep gratitude to the good people who stands in the Aurora front. Two months prior we were in Cancun and stayed at the Dreams Jade Resort for about the same price. : +380504658481 E-mail: oosipov@ukr.net, 54, Nezalezhnosty Avenue58005 ChernovtsyUkraine380-95-503-23-51380-99-074-83-04, 107A, Dmitry Yavornytsky (Karl Marks) avenue 49038 Dnipro (Dnepropetrovsk) Ukraine Tel. For more information, see the developers privacy policy. See 8,314 traveller reviews, 9,465 candid photos, and great deals for Iberostar Selection Cancun, ranked #70 of 274 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Important information regarding your Horizons account. : +380512594458 Mob. We really expected more from Iberostar. Standard network rates apply. I was promised up to 50% off room rates even though the contract stated that 25% was the minimum. (066) 3137562E-mail:poltava-ups@ukr.net, 8, Mira avenue 33013 Rovno Ukraine Tel. Here are 8 tips for writing great reviews. This time I got much better room in the newer part of the hotel and it was pretty comfortable. After a workout in the gym, the bar with flat-screen TV invites guests to relax with a drink. Send a question to the property to find out more. We have had nothing but problems since we returned home. Posted 5:07:45 PM. If you have any doubts, queries or press enquiries, we are pleased to help you. Good Buffet breakfast., Swimming pool included in the price, good buffet breakfast, probably one of the best quality hotels in Krivyi Rih., Everything is okay. Will get disrespected constantly. Only one promotional code can be applied to any one booking. Following treatment I was able to return to the hotel at which time there appeared to be significantly more interest from the hotel management and staff, probably due to the fact that I was wearing a very conspicuous dressing and body brace which was very hard to ignore. Healthy possibilities are endless with our full-service restaurant EVEN Kitchen & Bar, state-of-the-art fitness center, and in room fitness zones. : +380442800000 Tel./Fax: +380442801019. We found clear and detailed contact information for IberoStar. For us to answer them, please call our telephone contact numbers or fill out the form below: Contact Information Name Surname E-Mail Country code Phone Make your enquiry Enquiry type Inquiry Country Destination Hotel Message I would like to receive the last Iberostar offers Press Room Customer Service About Us Contact Us. We get incredible discounts and great perks . Claim it and get a lot of features. As someone who frequently goes to Cancun, I was really stunned at how low the quality really was. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of IberoStar, IberoStar earns 91% level of Trustworthiness. A unique and special recognition that travelers like you deserve. I have tried to book several times since I purchased April 16, 2017 for $19, 900 and have not been quoted anything lower that what I can find for anyone on their website! I booked a reservation and then needed to change the date we arrived, the agent changed the date to March instead of May so when I called to verify the reservation, it showed me as a no show. : +380675698681, 2, Senatorky Levchanivckoyi 43016 Lutsk Ukraine Tel. Preferential rates in our hotels, golf courses and spa, exclusive areas in the hotels and a multitude of la carte services. We are so disappointed. https://www.ups.com/us/en/supplychain/Home.page? Belong anywhere with Airbnb. Old Market is dedicated to delivering you a well balanced stay just moments away from some of Omahas top social and professional destinations, including the CenturyLink Convention Center and TD Ameritrade Park. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Not really in the center, but good food and coffee shop close., Comfortable room good bed and shower. Additionally, you can keep focus on energy, health and wellness in our state-of-the-art gym or with our in-room fitness equipment, followed by a refreshing shower in our spa-inspired bathrooms. At the Iberostar Group we want to talk and, above all, listen to everyone who has something to say. I can't tell you the number of emails I have sent inquiring about important details for my clients arriving inn a few days. It was a great place for my driver. "The Club" is a scam. Posting id: 837367665. Vacation at your fingertips: Exclusive App only promos & last-minute sales Plan your trips to Club Destinations Easily manage and review your account and beneficiary information Chat with the Star Prestige team through in-app messaging Discover the immense Iberostar Hotels & Resorts Collection across the globe Set your room preference on your profile for the sleep of your dreams Reserve and browse the menus of our on-property restaurants Perfect your stay by ordering in-room dining, spa and golf reservations and more. As a result of the strategic alliance we signed in 2022 with IHG Hotels & Resorts, one of the world's leading hotel companies, in the coming months, we will retire our Horizons program and introduce IHG One Rewards. Quiet room. Information: +34 900 839 221 Reservations: +1 305 774 9225 Email: contactcenter.us@iberostar.com Monday to Friday (09:00 to 21:00) (GMT+01:00) Saturday (Closed on Sundays and bank holidays) (10:00 to 18:00) OTHER PHONES: This fine establishment did the best efforts to make my surprising visit in the town , while the invaders were about 50 kilometres away. Two days later my wife arrived and checked in. Is there a frequently asked question that hasn't been answered on this page? Iberostar Hotels & Resorts is the leading tourist hotel chain with a presence in the major tourist destinations in Spain, the Mediterranean, Mexico and Caribbean. At Iberostar, we answer all of your questions, concerns or suggestions. Bouganville Playa Tenerife Feb 1st - Feb 8th 2023, Service, money being charged wrongfully, and double charged before leaving, I want my money back for being charged 2 times. I spent over one year trying to get out of my contract due to covid and also membership perks they promised were NOT what was expected. Horrific team. This complaint was posted by a verified customer. Good Buffet breakfast. Who can I go to above her? The WORST customer service I have ever dealt with . Cash Lock in a great price for Reikartz Aurora Kryvyi Rih rated 8.3 by recent guests! Nevertheless I would dispute the hotel's position that the cleaners were not in the area fiercely, as the noise from my fall alerted 2 members of the cleaning staff that miraculously appeared out of nowhere within seconds. Pros None. Your exclusive travel and lifestyle benefits are within your reach. Date of experience: March 14 . Contacts Cancun, Mexico- Iberostar Selection Cancn Ana Bolio Ltzow Sales Executive Responsible for Global Markets sales.cancun@iberostar.com 52 998 881 8002 Marcella Aylett Sales Manager 2023 Trustpilot, Inc. All rights reserved. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. It is a scam and is definitely not worth the huge price tag that comes with it. Service Alert due to Situation in Ukraine. Download Iberostar The Club App to reserve hotels and resorts around the world and connect with concierge and member services. I have to start by saying my husband and I love the Iberostar Playa Pariso. God bless you. We always work to improve the user experience:- Bug fixes and performance improvements. Quiet room. So beautiful, so lathe and quiet. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. There is a legal obligation for any hotel to immediately record and investigate incidents of this nature especially where guests are involved, but I can assure you that no accident report was completed or investigation made at the time. NEVER again will I send any of my clients to a company that seems to care so little. Not to worry! My sister was also staying at Tucan and experienced the same problem. Our preferred room is 1216, a Star Prestige Superior Sea View room. Call recordings when you call our reservation center or other customer service numbers. Those who say its a scam are clueless on how to use it . WE ARE ALWAYS HERE FOR YOU Customer service How can Iberostar's customer service help you? How can I speak to a corporate manager? Following examination by the hotel's he felt that there was sufficient evidence of a more serious injury to warrant a hospital visit to carry out a radiographic examination and consultation with an orthopaedic surgeon. She assisted my family 2 years ago when my mother had forgotten her heart medication. They're definitely great at selling this membership, as normally we would not have even listened to their sales pitch. I got a call from a company, Master something, I think from NY. Save up to 40% off on all of our hotels. We hadnt been on a vacation since the start of the covid SAFETY NOTICE: ComplaintsBoard has analyzed IberoStar and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Check for travel restrictions. This club customer service is a joke, these people are not well trained at all. Each review score is between 1 and 10. For us to answer them, please call our telephone contact numbers or fill out the form below: Call us for free to the following number 833 399 78 88, From Monday to Friday (06:00 to 00:00) (GMT-05:00) For this reason, the price we are currently showing you is for guidance purposes only. Please can you explain how this can be possible? On top I was CHARGED 2 TIMES before I left REALLY! Go shopping at The Woodland's Mall, or explore the beautiful wetland trails and kayaking routes. My family, extended family, and friends have all stayed with Iberostar several times over the years, and we had all been big fans of their resorts. Apply online instantly. As always i enjoyed the comfortable rooms , the friendly attitude of the workers and the fabulous breakfast. The investigation resulted in me being questioned more than the staff who had access to the room. Big rooms, nice beds , the breakfast is perfect and the restaurant design is just breathtaking. This was a direct lie. Error: All come with a flat-screen TV and mini-bar. My friend and I recently went on vacation to one of your hotels in Cuba. Discover wellness at an award-winning gem for Florida vacations. If you would like to continue with our optimal website experience, you don't need to make any changes. Helpful staff. The room was clean, neat, and well-heated. Will send videos of decorations if needed, Hotel Iberostar Selection Bella Vista Varadero, - Hotel Iberostar Selection Bella Vista Varadero, My husband almost died after being drugged at the Iberostar Rose Hall Suites. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. : +380501822898, 64, Shevchenko street 29000 Khmelnitskyi Ukraine Mob. Iberostar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Horrible management. To do this cost me another 796 USD and half of our day. As we continue to monitor what's possible and adapt as necessary, we've made changes to our loyalty programme to help you enjoy your benefits longer. The standard cookie policy for this website is to allow all cookies. Reikartz Aurora Kryvyi Rih takes special requests add in the next step! We payed $272 us dollars for a small birthday cake and some rose pedals. Special thank you for people who make our vacation so special:Viviana and Yunior-evening buffet ;Mariajose-breakfasr buffet ;Adonis , Francesca and Grisy-front desk. There was some difficulty in evaluating or examining the information or data present on the iberostar.com. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Our hotel is located near miles of white, sandy beaches as well as premiere shopping at The Mall at University Town Center and beautiful views at Myakka River State Park. In the heart of the Denver Tech Center. . Excellent location show map, Excellent location rated 9.3/10! Out side this place , a big city is moving and running everywhere. Are you a resident of the Canary Islands? Please enter a valid email address. Breakfast wasn't bad, either!, It was a great place for my driver. 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