Requests can also be lodged through the NSW Government'seRepair portal. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. In NSW we have Australias largest social housing portfolio of 125,000 properties. We pay respect to the Traditional Custodians and First Peoples of NSW, and Communities and Justice, NSW Department of; Local Offices. All tenant requests for repairs and maintenance must be made to Bridge Housing. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. NSW Government has a repository for NSW Government publications. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. Back to Maintenance Close Menu. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. You may be trying to access this site from a secured browser on the server. Housing Offices (DCJ . These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Youll be notified by email or SMS of the outcome. This may include appealing a FACS decision that you disagree with. Maintaining a large property portfolio is costly work. Simple and convenient tools for you to interact with us and access your information online 24/7. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Maintenance Show Maintenance Submenu. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. NSW continues to invest more than any other state or territory. Go to www. We will let the community know when a re-opening date is confirmed. Your report is confidential and we treat it seriously. Link2home Veterans and Ex-Service - 1800 326 989. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Suburb: WYONG. A range of private rental assistance products and services available to help clients. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. If you have any questions, please contact us at: Phone: 1800 738 718. This phone line is open 24 hours/day, 7 days/week, 365 days/year. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. However, your complaint about a decision might include a matter that we can assist you with. (4) The role of the . MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. We cannot determine liability, order payment of compensation or change a decision made by NCAT. Resources for affordable housing, community housing and specialist homelessness service providers. We can make inquiries with an agency if we consider there may be maladministration. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. You can seek legal advice about applying to NCAT for an order. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. This is a NSW Government Directory listing. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. NSW Government. This inquiry is no longer receiving submissions. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. be reimbursed, up to $1,000 by the landlord. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. This inquiry was self-referred on 22 October 2020. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Most DCJ offices are open Monday to Friday from 9am to 5pm. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. How to contact DCJ Housing The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. You can find contact details on our . Residents can call us on 1800 422 322. Postcode: 2259. UseeRepair to lodge non-urgent maintenance issues online. NSW Government NSW Government has a repository for NSW Government publications. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Department You can call us to discuss your particular case. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. Contact Centre about repairs and. See our Accessibility page for further information. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. We are changing the way social housing is delivered and how we respond to homelessness in NSW. Residents can call us on 1800 422 322. Around 640,000 maintenance requests were received and actioned in 2020/21. That the Committee inquires into and reports on the management of public housing maintenance . LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. All reports are treated seriously and managed in the strictest confidence. housing pathways; delivers private rental products; . Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . You can submit an appeal using the online appeal form located on the HAC website. Bridge Housing's head contractor responsible for delivering . writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. You can also write to your local DCJ office. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. You do not need to do anything differently. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. For more information regarding alterations, go to theAlterations to a Home Policy. Your rating will help us improve the website. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.

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