I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. I need coffee daily to function, and the Scoops Gelato and Caffe Lounge did not disappoint. Property Information . The pool was gleaming, not a lot of people though (not a bad thing). Royalton CHIC Cancun offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. As it turns out our room was given to one of them, so we were relocated from 14 floor to 12 (which is not Diamond club) they tried to tell us that they have Diamond club rooms on all floors, but the website distinctly reads that Diamond club is 13, 14, and 15 floors. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. We were told to go back around 3 for our rooms. Since Royalton Luxury Resorts will be joining the Marriott Bonvoy portfolio, I was excited about the prospect of earning Bonvoy points especially after a year of little to no earning. I also wasn't impressed with the lighting in the bathroom area. - Food was 3/10 (breakfast, fries and chips / dip saved us as vegetarians) - Up-charges for a lot of things I thought would be available to. We made the best of it and poured shots of Don Julio, and mixed some other drinks, including popping a bottle of champagne, but no diet coke in the refrigerator we had a diabetic in the group, so he really needed the diet soda, we asked for some but never got it. A total of 12417 have reviewed the Royalton Chic Punta Cana, An Autograph Collection All-Inclusive Resort & Casino - Adults-Only, giving it a rating of 4.5, on a scale of 1-5. I'm a plus-sized traveler, which made dining uncomfortable no matter where we went. This is another example of this resort not being a great option for those who are looking for a more relaxed vacation setting. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. Our premium level of service offer additional experiences like butler service, access to exclusive areas, premium drinks, among others in order to create a diferent vacation moment. We are also happy to hear that our VIBETeam, including Manuel, Alejandro, Ernesto, and Violeta, added to your experience with their amazing energy and entertaining efforts. From what I've seen, this is a common problem across resorts right now as tourism starts to pick up again and properties are working to restaff as more travelers book stays. Book now! Checking at rates if you are booking this property, I'd book 1000% on Bookit. When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. Dining. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. hire more people so that fatigue does not set in, and provide more premium beers. The butler service we received was a joke. The Royalton Chic Suites Cancun Resort and Spa is proof that "vibe" matters. We had two queen beds, a sofa (that could be pulled out into another bed if you needed it) and a small desk area. CHIC Regards! Right on the beach with an incredible view of the Caribbean. Lows:I initially booked through Royalton direct and thought I had DC. The beautiful, private, white sand beaches are absolutely swoon-worthy! Theres a reason friends and loved ones visit our properties year after year. Sink your toes into the soft sand and enjoy a delectable meal accompanied by warm tropical breezes, views to the horizon, and the perfect company. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Royalton CHIC Cancun. Keep up the great energy and the good vibes. Restaurants If you have a large group like we did, they split us up 10 and 4 but still served us family style, so they brought us out different appetizers and entrees, instead of us getting to select, it was that way at Italian Grazie, Asian Jade and Roof Top Level 18. He is very personable and noticed other tables he was waiting on taking pictures with him and even gave him hugs before they left. Lastly, DC is not the same on the rooftop Level18 pool. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Gets crowded quick and it's first come first Congratulations on your honeymoon! Instead a tea, we did get a cool washcloth. All taxes and fees were included (with the exception of a small environmental tax that added less than $3 total to the overall bill), which means no pesky resort fee tacked on at checkout. Entertainment nightly without having to leave the hotel. Alba, I cannot thank you enough for everything. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. It should come as no surprise that the Mexican restaurant was hands down the best. Score sports bar, was another favorite of ours, typical sports bar food. But room service is available 24-7, so we were never without anything we needed. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He even brought me iced coffee most mornings. Samantha and Jesus are quite wonderful hardworkers. Also, I regret to read in your comment that we did not meet your expectations at certain points of your stay at the Resort. Up here, you can take in views of Cancun's lively strip, while swimming . It's harder to escape the crowds, for one. Wish I had names to give, you can see they cared.Food for being an all-inclusive resort is delicious! Wishes for Management: Elevators take entirely too long! Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. As for the service, everybody go out of their way to offer the best. The coffee was disappointing, and none of the food was that great. Dear Kelzpem We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Arrival Where was our alcoholic celebration drink? You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! It's an all-inclusive resort, and all meals, drinks (including alcoholic beverages) and 24-hour room service were included for both me and my companion in the room price. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. It was crowded and the seats were uncomfortable. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. There are markers on the floor to promote social distancing while you wait in line, and they take your temperature before you enter. The beds were comfortable, though nothing special. For me, the highlight of the resort was the easy access to the gorgeous blue water of the ocean. We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. All in all we had a lovely experience and will 10/10 recommend. Royalton CHIC Cancun offers guests an exclusive vacation experience with an upgrade to Diamond Club. We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. Ask Kellie P about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, We compared the lowest prices from 12 websites, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 11 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 9 websites, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites. Checking in was simple and only took about five minutes once we got up to the counter. Some had fresh fruit. Laura, Erik, and Keno. The rooms are the same, so it wasnt that the room was any different it wasnt, but we paid for Diamond club and wanted to be higher up for the views. Again, Erick was amazing and was there for moving our things and taking care of every detail. I am truly very sorry that we did not fully meet your expectations when it comes to the pricing and value of the hotel and Diamond Club service. Gym Their gym crew is amazing, try the TRX classes they were amazing and kicked my booty, literally I do cross fit and my bum was sore from that class, or maybe it was from the stairs. Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. I would visit again. We moved the stuff from our safe they offered too but we wanted to move it ourselves. The food was hit or miss, which isn't uncommon at all-inclusive resorts. Terms and Conditions Apply. Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. Dear 777leatherThank you for sharing your comments about the vacation stay at our Resort! HOTEL: The hotel appears to have been built in the 1990's, but is in very good condition overall. We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Additionally, the check-in counters had plexiglass separators between guests and the desk agents checking us in. Certain hotels have resort fees. Bottom Line. With its modern design and luxurious amenities, this stunning resort truly has something for everyone. My friend and I visited this resort for 7 nights and really enjoyed our time. Roof top pool We were diamond so no extra cost for us, it was gorgeous up there, but the wood decking hot, where shoes to the pool steps and be careful a little slick. Our room was cleaned every day, and it actually smelled good. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. The resort map on the TV was blurry, and there was no easily-spotted signage to point me in the right direction. Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpions Temple (1.3 miles). We are happy to know how much you enjoyed your stay at Royalton Suites Cancun, especially for the fitness classes, refreshing beverages and customer service. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. My boyfriend and I booked our cabanas and bought our bottles of Moet at L18 which were fine, but it would've been easier the butler locked it in. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We gathered most information from other butlers. Compare the cost in points or miles to cash, and see which option is best. CHIC by Royalton Luxury Resorts is a 323-room upscale all-inclusive with contemporary decor and a happening vibe. Camera crew They little guy taking photos was great, he worked with our group and got some good ones. internal & external communication, staffing, and inventory. Terrible conditions for relaxing, so I avoided the room. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. On the not-so-pleasant side of things, the hotel does appear to struggle with. Good time has potential to become amazing. Taxes and fees that are shown are estimates only. First, its important to note that I never leave a perfect score unless I am wowed so this score actually represents an outstanding score. Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. An Autograph Collection All-Inclusive Resort - Adults Only. We weren't given any recommendations and were urged to stick with hotel dining instead. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Overall, the service was great. The resort also offers fitness classes to guests, including sunrise yoga, kickboxing, boot camp classes, zumba and more. We both got Diamond Club and used the butler service almost daily to make restaurant reservations and to get general information about the resort and the surrounding touristy sites, such as Isla Mujeres and dining places nearby. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. I had Baja fish tacos while my friend had el pastor tacos both were great. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. We did order room service for breakfast one morning. Service is less than expected. Thank you for your preference and visit to our Resort.Luxury RegardsJorge CastroGeneral Manager. Wow, its beautiful up there. Special thanks to Manuel, Alejandro, Ernesto and Violeta for making our team here so much fun. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Like most hotels and resorts, they do require you to have a card on file for incidentals. If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Tripadvisor Travel . We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Laura checked on her daily she was her butler, highly recommend her as well. Bathroom no tub I am probably the only one to miss that as I love my baths, but the large rain shower with hand held makes up for it, and a sitting area if needed. There are lounge chairs lined up along the beach for guests where you can work on your tan, dry off after a dip in the ocean and order a drink from the bar. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. The drinks are very watered down. Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? This adults-only hotel comes with some seriously impressive perks, like an exclusive rooftop area, known as Level 18. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Pool food service in diamond club was awesome good choices and great tasting. I hope you can visit us again soon and we can change your perspective.Luxury regardsJorge CastroGeneral Manager. Ask odysuarez about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask 777leather about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Receive 1 Free Night Award every year after your Card renewal month. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. Our room had a balcony that overlooked an outdoor entertainment venue for the hotel. We were hungry by this time, so we headed to the buffet lunch. We were shown around the resort by Erik who turned out to be the dream butler, highly recommend him to all, he took care of us from day one throughout the rest of our stay, checking on us daily, made all the reservations for our dinners that first day and followed through with any changes that we needed made. Came for our honeymoon and the service was impeccable from start to finish. Ill start with the positive people that made our stay so much better - our butler Alec was super nice, attentive and helpful every day! Then they put us in the wrong room. Please view our advertising policy page for more information. The overall vibe was more relaxed (no belly dance performances mid-meal), and the food was excellent. Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. 214. When it comes to booking a great vacation, two people can have widely different experiences at the same resort depending on the vibe you're hoping to get out of your trip. This includes in-room bluetooth speakers and USB charging stations. What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Their blow dryer is amazing I dont care how thick your hair is it is more than sufficient. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Floors: 16. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities.

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