Dont try to sneak them into your garbage either. If you have an underground propane tank and this sounds familiar to you, were here to tell you it doesnt have to be that way. The shaded section provides a summary of your statement at a glance. Restocking (Pump Out) Fee. As part of this commitment to your safety, please click on the button below to access Suburban Propane's Safety Tips that include important safety information about your propane system. Most gas stations have a locked cage with propane tanks inside. Suburban Propane's Transfer Agent is Computershare Investor Services. Also . We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Suburban Propane provides a storage tank for our customers use. After 2016, a unitholder should expect his or her allocable share of partnership taxable income to equal or exceed his or her cash distribution. I also own a 250 gal. For example, if you purchased units in 2011, your tax shield should be expected to last through 2016. I arrived about 30 seconds before closing time with two empty propane bottles. Thinking about switching? Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Exchanging a tank is an appropriate way of recycling your old propane grill tank. I moved into a rental in 2017, the propane tank was owned by the landlord. And it is always a pleasure to talk with them. Also free training to obtain lp installer license. This standard legal language exempts the propane company from damage to your property upon removal of the tank. Because of this, you should never store the tank on its side or upside down. This conversation has not ended with Suburban yet, but they can stick there charges, where the sun don't shine. To receive a particular quarter's distribution, you must own the units as of the close of trading on the record date (generally a week before the payment date). Mention Code: 2618. Safety Tips CONTACT US 1-800-PROPANE (1-800-776-7263) Available 24/7/365 Propane Safety Learn More About Propane Safety Heating Oil Safety For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. These increases have greatly impacted our transportation costs when making fuel deliveries. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Suburban Propane Partners, L.P. is now a Master Limited Partnership (MLP) traded on the New York Stock Exchange under the ticker symbol SPH. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. What does it all mean? business home I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. The customer then called and asked us to pick up the tank because they didnt need it anymore. But dont panic. We have good news: you might be able to get around this fee. Instead, you are taxed on your allocable share of partnership taxable income which will be provided to you each year on Schedule K-1. then give me a reasonable rate for the next 2 1/2 years but they won't tell me what that is! Other Suburban Propane Contacts. We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. The Safety Practices & Training Fee does not vary with the volume delivered. Here are the steps to switch your propane supplier to AmeriGas. They do not reflect Kauffman Gas policies or prices. I rented a 200 gal. I don't think so! The short version of this story is that Suburban Propane installed these tanks specifically . This comment was posted by a verified customer. Go to the liquid propane tank on the RV and turn the valve to the right to open gas flow to the on position. This sounds scary because it talks about damage to your propane line, damage to your yard, etc. If the gas started leaking, it could fill up the enclosed area and turn it into a dangerous environment. Suburban Propane has an average consumer rating of 2 stars from 144 reviews. The bottom line is that it will cost a little to change propane companies. } You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop. The new propane company will then be responsible for ongoing costs and maintenance. Tell them why you are leaving, why you are dissatisfied. Rude customer service. Years serving our customers and their communities. jQuery( document ).ready(function() { Copyright 2023 Suburban Propane | All Rights Reserved. This difference between cash and taxable income is colloquially referred to by most MLPs as a tax shield. We estimate that the tax shield on our units should collectively equal 80% of the cash an investor will receive during his or her first five years of ownership of our common units. Because the tax shield is merely a deferral of taxes, the deferred portion of the taxes will be realized through gain recognition when a unitholder sells our units. Here are some quick tips to keep in mind: It's important that you never dispose of your propane cylinder by throwing it in the trash. They "RIP" people off. All Rights Reserved. No. At this point it is best to contact your new provider and let them know exactly what you will need, such as a new tank to lease from them. I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. WHAT? In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. SUBURBAN PROPANE will entice you with a reasonable price per gal ($1.99) to get you set up with their tank and service then when you need gas again, they will charge you 3X the going rate for propane. The health insurance is the best I have ever had. Thanks. You can speak with a Unitholder Services representative at 781-575-2724. Cynch is a propane grill tank home delivery service that is so easy to use! Would prefer to give zero stars. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. When you receive your termination options letter, it is easy to be overwhelmed by all of the fees and propane industry jargon: re-stock fees, the excavation fees , the liability waiver. data : { 240 Route 10 West P.O. Years serving our customers and their communities. You can store empty propane tanks on your property, but if you dont think youll use them again, its safer to have a propane provider dispose of them. UBTI is calculated for each unitholder on his or her Schedule K-1. Just type in your delivery address to see if Cynch is in your area, then select your delivery date and tank location for drop off, and thats it. Enter your City, State, or ZIP code (required): Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. jQuery('.description-form p.form-list select#product').focus(function(){ on Thursday, May 4th at 9:00 AM Eastern Time. They have always provided great service every time I have used . From grilling and tailgating to generators and patio heating, we're wherever you need us! And never heard of Tuesday being our "delivery day schedule". Make sure you turn the gas valve off. I'm sure with those charges I would remember! The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. If you need to switch immediately, talk to the representatives. However, its often easier and faster to have a propane company do this job for you. } It robbery! It would be helpful if ************** reached out to the local office prior to filing his complaint in order to resolve any issue, but we will try again this week to connect with him. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. You all are great. Overview of Suburban Propane complaint handling. They are way overpriced compared to other propane services in our area. It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. Since propane tanks contain flammable gas, any residual gas could potentially start a fire at the landfill. Yes, it is the customers, not Suburban's responsibility to provide ************ to the propane tank for delivery. We are not an answering service, but a group of highly trained individuals that are here to . Switch to Kauffman Gas: We'll Pay $500 in Termination Fees. if (jQuery(".description-form select#product").length > 0) { He is not a will call customer. I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. Gave us the run-around whenever we needed a refill. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Suburban Propane, L.P. Do not use this company. Due to this risk, most landfills and recycling centers wont even accept propane tanks. When I called Suburban to ask what they were going to charge me, they said the rate was $5.85 a gallonI was shocked! After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. Please post any updates to your situation. Copyright 2019 Suburban Propane | All Rights Reserved. Suburban Propane has the worst service of all the propane providers. I consider it to be hazardous waste that they are responsible for. Recycle Twenty-pound (and larger) tanks should NEVER be tossed into the trash or blue bin. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.

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