Depop is a trademark of Depop, Inc. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. If you have questions, you can also message the seller to learn more. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Tradesy is a trademark of Tradesy, Inc. Related:Common eBay Scams to Be Aware Of. - made sure not to do it through friends & family because I know people get scammed that way so often. You are viewing the PayPal Community Archives. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Is it likely that I'll win my money back without the screenshots attached? After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. You can do this up to 180 days after the purchase. eBay is a trademark of eBay, Inc. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Here are attributes to include in your listing: Secondhand shoppers are savvy. . When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. In short, they are preloved fashion apps. Listing Items on the Depop App. Readers like you help support MUO. Youll get a full refund if you dont receive your item. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Meet-in-person transactions. However, Depop is also used by small businesses offering new products. This application is not endorsed or certified by Grailed, Inc. Buyer asks for partial refund after 2 weeks. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Poshmark is a trademark of Poshmark, Inc. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. The best return or refund experience is avoiding one altogether. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. 98. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Find the purchase payment you would like to refund and click Details. Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Always use tracked shipping and always share it with the buyer once available. Tap leave feedback. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Will PayPal refund me if item not received? Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. Ask for some feedback. This application is not endorsed or certified by Facebook, Inc. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Vinted consists of five main sections, which you can access at the bottom of the screen. Its that simple. A sub for discussing all things Depop. Etsy is a trademark of Etsy, Inc. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. This content may be old or outdated. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. It all hangs on whether paypal agree that the transaction was unauthorised. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Select Selling > Refund Depop fee. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Mention relevant aspects of the transaction such as dates and place of delivery. Explain why you want to return the item. By browsing this website, you consent to the use of cookies. Click the History subtab. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. This application is not endorsed or certified by Kidizen, Inc. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Read our review of Vestiaire Collective, including authentication Is Etsy legit? 1999-2023 PayPal, Inc. All rights reserved. Include details about the productwhat was purchased, when, and what the price was. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Today, Vinted is a popular thrifting app with millions of users. About Depop. Select the transaction you'd like to refund > tap Refund. This application is not endorsed or certified by Poshmark, Inc. This application is not endorsed or certified by Mercari, Inc. So in the event of an item received but not as described dispute its always one persons word against anothers. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app

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