The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Exchanges will only be allowed for accessibility reasons. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? The company blamed the difficulty of recouping from sellers during the pandemic. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Personal Loans can provide financial relief during an emergency. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money (States, Store Locations, Prices, Types + More). Did StubHub's changed ticket refund policy violate Mass. law? Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. How to Request a Stubhub Refund [98% Success] - DoNotPay If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. StubHub Taxes 2023: Write-offs, Taylor Swift Ticket Sales and More Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Phone Call 1-866-788-2482. The refund will typically process within 5 to 8 business days. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow Stubhub does not accept returns and does not have a return policy. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. We also share information about your use of our site with our social media, advertising and analytics partners. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Enjoy! StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Dollar Scholar Asks: Does Postdating a Check Work? Did you find it helpful? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. That is a great question. Reply anytime to let us know how we can improve. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Gilliam agreed in Mondays ruling. The issue happened on the day of the festival so I did not have the option to address it in advance. See here for a complete list of exchanges and delays. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. California seems, at the moment, to be confounding the high court. View complete StubHub Return Policy. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. OK, I think this show has been rescheduled to September 7, 2022. But the circuit court has tightened the definition of a public injunction. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub will contact you as soon as possible. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. StubHub changed its refund policy about a month ago. I reached out to AXS and they said talk to StubHub. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. What To Do If Your StubHub Ticket Turns Out To Be Fake Viagogo, a tickets marketplace, bought StubHub in February 2020. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Furthermore, If you have any questions, please do not hesitate to contact us. Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. StubHub to refund canceled events after pandemic complaints - KXTV Use of this website signifies your agreement to our. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Original review: April 16, 2023. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. At the event, tickets were discovered to be invalid. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver The April 25th show was canceled due to COVID-19. NewsletterDollar ScholarStill learning the basics of personal finance? StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. Subscribe for full access to The Hollywood Reporter. StubHub is a ticket resale and exchange service. There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. StubHub's return policy is called the "FanProtect Guarantee". According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Click here to explore your options! Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy We will process the refund to your original payment method within 5 days. Buy sports, concert and theater tickets on StubHub! Learn more about how we make money. Ticketmaster vs StubHub for Sellers in 2023: Fees & More The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Postponed events may not be eligible for refunds. You can request a refund from StubHub by email. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). It is possible to request a refund on a purchased StubHub ticket manually. A Personal Loan can help you mitigate losses and get back on track. Click your state to see if you qualify! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Let us teach you the major money lessons you NEED to know. Dorado, PR 00646, Metro Office Park Save my name, email, and website in this browser for the next time I comment. StubHub only delivers earnings to sellers after the show has taken place. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? What happens to Stubhub tickets if it's a rain out? Factbox: Why are Hollywood writers threatening to strike? Others were postponed. However, StubHub offers a refund. You will enter your community username and new password and done! StubHub to refund canceled events after pandemic complaints - USA Today StubHub offersthe retroactive refunds because the live events industry is opening back up. How to Get a Refund from StubHub - Christian Small Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? BOSTON . Email sent from StubHub. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Reddit and its partners use cookies and similar technologies to provide you with a better experience. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. If these are not available, you will likely get a full refund. I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. All Rights Reserved. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. This may include details from your tickets (so be sure to keep them), or information from the event venue. See here for a complete list of exchanges and delays. Sorry we couldn't be helpful. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Stubhub Return Policy and Refund Guide How Can I Request a Refund for a StubHub Ticket? Lots 81-82 Street C How rare is this, actually? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Tickets were either never delivered or arrived late. Many companies featured on Money advertise with us. Get useful tips, expert advice and cute animals in your inbox every week. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute We may be compensated if you click this ad. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Let us teach you the major money lessons you NEED to know. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Danielle is the author of this solution article.

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