I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Email: Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. EGO Power+ is the next generation of cordless outdoor power tools. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. })(window,document,'script','dataLayer','GTM-MJ96WTR'); What would you like to do? The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. If I could have given a zero star rating I would have. 2023 Trustpilot A/S. They do not stand behind their products. E GO=Garbage. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Visit eReplacementParts.com to find parts for your EGO tools. The second battery worked for a while, but is not now and I am going through the process described above. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. 3 years warranty without registration. Our batteries and chargers are backed by an industry leading 3-year warranty. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); Zero customer care. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). Battery charged, nothing jamming the head, it just stopped. Price: $6,999 kit with six 12.0Ah batteries and charger. We stand behind our products, so please call with any concerns or questions. question or warranty issue, making the process even easier for you. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Just got back for a 1 hr walk and was on hold the entire time. If you do not allow these, then some or all of these functions may not work properly. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Over one hour waits. Be the first to know about new products and innovations. Call Ego customer service. This company is truly a joke save your money, energy and time ! I wont buy another Ego product. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. 2 weeks of on hold, nobody answers. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. the warranty registration was also completed. We also ensure all reviews are published without moderation. I wish I never bought EGO product. Registering your product does not work. Where the product is repaired, Chervon may use refurbished parts. If the mower If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you js.src = src; The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. if (!browserSupportsAllFeatures()) { How about hiring some help ! So in summary -- The initial call with EGO was very good. In my most recent encounter I have requested a call back several times. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. So I did. var js = document.createElement('script'); This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. They took my lawn mower and it had to be shipped out of state to a repair facility. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. We see that youre on the North America site but appear to be outside the U.S. and Canada. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. *U@H]$nG``x3@ = 100% satisfied with how EGO honors their warranty. They should be able to help you especially if you tell them the service centers refused to help. (b) Online product registration and . This warranty applies only to the original purchaser at retail and may not be transferred. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. EGO tools are backed by an industry leading 5-year warranty. 2 years with registration completed within 90 days from date of purchase. How about giving a poop about the poor customers who made the bad decision to trust your products ! This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. For the best experience on our site, be sure to turn on Javascript in your browser. }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. For some reason he asked for the serial number of the charger that came with it. Click OK to update your details. Find out how we combat fake reviews. Called back a second time and did not get through after another hour. It's not like it had to be shipped cross country. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. I need to put a small deposit down ($20) with Home Depot. When I answered a woman said Ego Customer Service and nothing else. almost 2 months to get a battery to replace one that malfunctioned 42 0 obj <>stream After one season my EGO LM21355p lawnmower would not start. That never happened. Chervon has no other liability under this warranty. The second time the call back was the next day. Nobody answers customer support unless your lucky. Impossible to get thru to customer service. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. * Subject to product registration and annual inspection/ servicing. But perhaps the many who get good warranty service do not take the time to review. To redeem Insider Dollars, you must be opted in to one of email or mobile. So just over 2 weeks later and I still haven't received it. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. This offer is non-transferable and applies only to the original purchaser. I guess that means I have to take time from work. When requesting warranty service, you must present the original dated sales receipt. Claim your profile to access Trustpilots free business tools and connect with customers. JavaScript seems to be disabled in your browser. However this process is SLOW. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. What would you like to do? Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. They are clearly not truly interested in providing good customer service, only selling tools. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". One dead boy in a nappy. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. I did. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' You have to do it through support (I had to do it two times). Its here! This warranty does not cover parts or consumable accessories subject to wear & tear during use. $1249. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. You are also entitled to have the goods repaired They never answered. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Cannot find a repair place nor can Ego find one. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. I called back for the third time and am awaiting a call back. This website makes use of cookies to enhance browsing experience and provide additional functionality. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. for product details and side-by-side comparisons. Spring 2023 (about 3 months later) both batteries were dead. View Details. Basically no customer service. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. are not covered by this warranty and will not be borne by Chervon. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. 3178. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage (function () { We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Call Ego support and need to wait about one hour for someone to answer. Companies can ask for reviews via automatic invitations. 855-346-5656. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. Warranty for commercial use is 1 }); This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Verification can help ensure real people write reviews about real companies. Ughhh. Thats why all our products are covered by extended warranties* that you can rely on. If you already registered an EGO product, you can log into your account and view your product details. This time they did ship them. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns First, know that you can return the mower to where you bought it. If you are serious about having the best warranty plan, then you go with EGO. Warranty. The benefits to you given by this warranty are in Fast forward to now (April 2023) and while using the string trimmer it just stopped. That's why all our products are covered by extended warranties* that you can rely on. I didn't have any way to see a status on my warranty claim. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. hVn8>b% Be the first to know about new products and innovations. New comments cannot be posted and votes cannot be cast. Do you have no warranty? What would you like to do? EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. window.lazySizesConfig.loadMode = 1; EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. hbbd``b`@`B W Russia's brutal attack on a Ukrainian apartment building was never a fair fight . Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. window.lazySizesConfig = window.lazySizesConfig || {}; Our batteries and chargers are backed by an Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. What?? The offer only applies to walk behind push and self-propelled mowers, it does not apply Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. 855-346-5656 Date of experience: April 13, 2023 Barry 1 review 5 days ago Customer Service is TERRIBLE The price has been fluctuating a bit but still cheaper than other places: Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. The phone call was quick and painless. year on all product, battery and chargers. The refund excludes any postage, handling or transportation costs. 5-year limited warranty. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Called the warranty number on Thursday. are excluded. Used them with no issues last fall and packed them away at the end of the season. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. $1799. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Check out our extensive range online and in-store and grab our latest deals and bonus offers. js.onerror = function () { For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. When my battery dies, I will park the mower and go with gas. If you are new here, please review posting/commenting guidelines below. . document.head.appendChild(js); The store will not work correctly when cookies are disabled. Check out our library of quick how-to videos. }; I've talked to home depot about it, they do nothing. Visit our Contact Us page for additional ways to get help. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. I have no clue if this slowless is on Home Depot's end, but it seems like it. After looking online it is apparently common for the string trimmer motors to just give out. For the best experience on our site, be sure to turn on Javascript in your browser. than 30 days after the date of purchase. support@egopowerplus.com.auPh New Zealand; 0508 000 346. The mower must be returned no later EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. Your receipt will be requested upon completion of this registration. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. I talk with EGO customer support about it, and they tell me there's nothing they can do. return window.Promise This warranty does not cover normal wear and tear, misuse Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. var theme_settings = { This warranty may also be further limited or voided as specifically detailed in the product Manual. After 30 minutes of inane questions I was told that I need to take it to a repair shop. && window.fetch This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. They will not listen to what you say. For online customer service requests, please email support@egopowerplus.com.au. // object-fit support && ('objectFit' in document.documentElement.style); No way of knowing an ETA. I recommend against purchasing anything from Ego! It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). markings. Be the first to know about new products and innovations. I loved the EGO lawnmower I purchased, at first. Ego customer service is the worst customer service I have ever experienced in my lifetime!! With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Don't buy their products. linksPerCol: 10, We see that youre on the North America site but appear to be outside the U.S. and Canada. Any action not timely filed shall be deemed waived. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. JavaScript seems to be disabled in your browser. Bought almost $1400 worth of Ego tools less than one year ago. Two states away. For the best experience on our site, be sure to turn on Javascript in your browser. Takes all of 3 minutes. Full terms and conditions are available upon request. I've charged my EGO 7.5Ah battery about 84 times. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. } Claims under the warranty must be made within the warranty term. The competitor is located in Australia; The following exclusions apply; . Outdoor Power Equipment Parts & Accessories. They say you have a warranty then give you the run around two supervisors at that! EGO POWER+ WARRANTY POLICY. %%EOF If you register your product, well have your information on file when you call us with a question, making the process even easier for you. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). After multiple tortuous calls to customer service they finally agreed to replace them. This machine is much heavier than a gas mower. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; * For defects caused by material or manufacturing fault. Born in Melbourne, Australia in 1934 . EGO tools are backed by an industry leading 5-year warranty. Sign up to hear about new Commercial Series tools and innovations. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Be the first to know about new products, innovations, and offers. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Consumer Guarantee Act 1993. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. It took some talking to get the rep to agree to replace my defective head. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. I told him I have no idea where it is, probably in a storage unit or lost in our move. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); WebFont.load({ Battery works as expected until warranty runs out. JavaScript seems to be disabled in your browser. We see that youre on the North America site but appear to be outside the U.S. and Canada. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. Sorry EGO, you started it. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Support is horrific. Really !!! This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. A community dedicated to helping people with advice on personal home improvement projects. The store will not work correctly in the case when cookies are disabled. JavaScript seems to be disabled in your browser. families: ['Karla', 'Roboto', 'Source Sans Pro'] What does the charger have to do with anything? These parts are covered for 90/30 days from manufacture defects in normal working conditions. This deposit is refundable when the repair service is deemed to be covered under warranty. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. }, Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. All items listed on the packing list in the user manual of the mower must be They received the mower and the process began. We use dedicated people and clever technology to safeguard our platform. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . This company obviously doesn't care about customer support ! Any claims other than the right to have the defect rectified as stated in this warranty are excluded. This does not cover wear and tear. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). We stand behind our products, so please call with any concerns or questions. She hung up on me. I will never buy one of their products again. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc.

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