Thankfully, this is a normal process, and does not mean that anything is wrong. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. WebUnfinished Consignee and Shipper Information. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. Ganbatte kudasai! This may require communication with either you or the shipper before the package can continue further. Thankfully, DHL handles this for you. Oh well. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. In most cases, it means that DHL has been unable to address the issue with customs. Ganbatte kudasai! The Customs office hasnt looked into your package . Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. So when your DHL tracking says determining customs duty, it means the amount of duty needed to be paid is being calculated. Customer service has been horrible. It may come as shipment has been given release by customs.. Check the Further Details tab to see what the issue might be, and contact DHL directly. The DHL clearance event is one update that many hope to avoid. Having the exact same issue at the same time my friend. It means that your shipment has been cleared and will continue on to wherever it was heading initially. A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. All content is for informational purposes only and should not be considered financial advice. Once your goods are cleared, we arrange for transfer before final delivery. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. Beneath the Clearance Event notification, you should see a Further Details tab. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it . My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? It is a legal necessity for delivery, even for deliveries of a single item. Importing or exporting a shipment comes with a lot of paperwork! It's been like this for a week. As you read on, I will list out some of the additional info and what they mean. But what exactly does it mean, and how do you go about it if you come across this update? WebDHL Express manages the majority of queries from the customs authority on your behalf. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. DHL is a shit list carrier. The process often causes delays, depending on the nature of the case. LadyDeathXXX 7 mo. Often times when importing or exporting products to another country, duties will need to be paid for doing so. Basically they stopped the package because they want to know what's inside and what its real value is. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Some of these are; When importing or exporting products to another country, duties are paid. When packages are shipped internationally, they must go through something called customs clearance. So, remain patient and hope that youll see the next message soon! I pleaded with the seller to send it using FedEx but was unsuccessful. DHL is pretty good at giving customers update on their shipment. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. The shipment is considered high-risk, or is believed to contain prohibited goods. In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. Kindly provide us with your order number, please? Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. ago Going into 2 weeks now, mine is upwards of thousands. However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. It happens sometimes that the customs office gets overwhelmed with work. 500+ business, marketing, and personal development lessons. The carrier will have to figure out how the shipment should be dealt with. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. What Does En Route To DHL eCommerce Distribution Center Mean? It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. In these instances, you should look for further details on the page to find out exactly what is going on with the package. The truth is, it depends. I am a bit at loss about this whole ordeal. Hi! My parcel from Japan to the Netherlands has been stuck in customs since june 24th. It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago However, there are situations where the tracking status is stuck on clearance events. WebDHL Express manages the majority of queries from the customs authority on your behalf. We'll try our best to help you from the team designated for any assistance and important updates. However, it can add an extra delay to the product clearing customs. Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. WebMy DHL Tracking Is Stuck On Clearance Event. Thank you for your patience. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. For this reason, it is important to check your mail in case DHL customer care tries to contact you. Why is your DHL tracking stuck on the clearance event? Why? Sending or receiving a package overseas is not always a smooth one. Uncontrollable clearance delay is one message that no one likes to see. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. So, simply be patient and check back from time to time. That being said, DHL provides more detailed information about your shipments customs status. Paperwork that was not filled out correctly. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. The description of the packages contents were vague or undescriptive. When you come across this message, simply check for additional information to determine the actual issue. I've had the same issue: Good day please my shipment is saying clearance event. Tracking registers a "Clearance Event" once each day. Fingers crossed! Check the Further Details tab to see what the issue might be, and contact DHL directly. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. What actually matters is the additional tracking update to the clearance event message. Your email address will not be published. ago Going into 2 weeks now, mine is upwards of thousands. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. This duty is determined by the value of the product within the shipment. WebMy DHL Tracking Is Stuck On Clearance Event. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. I have been waiting from my package and have no delivery date. In most cases, DHL handles the entire process and, most times may contact you if necessary. Required fields are marked. We'd like to help you with the status of your order shipment information. WebIt that was supposed to be delivered on August 1 via DHL Express. If it hasnt, then there may be a problem with your package. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". Ordered some jewelry from US and it's currently stuck in customs. In most cases, it means that DHL has been unable to address the issue with customs. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. It happens sometimes that the customs office gets overwhelmed with work. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it Been days now and not moving. You can reach DHLs contact page by clicking here. WebWhy is your DHL tracking stuck on the clearance event? I pleaded with the seller to send it using FedEx but was unsuccessful. If all goes well,your shipment will be released and should be updated on the tracking page. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. One message youre likely to see at some point is determining customs duty.. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. Please let us know what happens. Shipment # is 7069392385. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? 3. WebIt that was supposed to be delivered on August 1 via DHL Express. If there is an inaccuracy in your paperwork, you could be delayed for this. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! Can someone check on this for me please? In addition to the standard clearance event, you may come across several additional clearance-related messages. In most cases, it means that DHL has been unable to address the issue with customs. One of the most common additional messages you will come across is determining customs duty. DHL "Clearance Event" am i the only one stuck in this status? In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. My package status has been stuck on Clearance Event for around 8 days. So, just have patience and keep checking the status of the shipment. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. How long does the DHL clearance event take? If it hasnt, then there may be a problem with your package. Has anyone ever seen this before? Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! Be patient, and continue checking the tracking page for updates! Note that this fee is usually separate than any shipping fee you have already paid for the item. The carrier will have to figure out how the shipment should be dealt with. 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